Sent for samples, was then sent recurring deliveries of very overpriced product. Read small print!
I did not know that by getting samples I was signing up for monthly deliveries! Tried to stop deliveries and had a terrible time with customer service. I was told I was given return information over the phone because a customer service rep documented it! I was told by customer service I would receive the return info and return number to put on outside of unopened box in an email.
I was a passenger in a car when making the call and didn't have a pen/paper to write the info on. Rep,said he would send to me in an email and verified my email. He documented that I was given all the return info during the call. Waited and waited for the return email.
When I finally realized it wasn't coming I saw another charge on my credit card. Tried to send the product back again and was told it was to late.
Was told by dermatologist and hair stylist it was a BIG rip off of lower priced minoxidil. Just a simple case of buyer beware and terrible customer service and questionable advertising practices.
This reviewer shared experience about poor customer service and wants this business to offer any options to resolve the issue as the author lost $180. This person is overall dissatisfied with Keranique. The most disappointing about keranique free trial at Keranique was product or customer service and service Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
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