Not resolved
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time
Value for money

I ordered this product it caused alot of scalp itching. When I called the 1800 phone number listed on the product the first rep told me he would email me a return slip as advertised.

He also said he would send me skin products that would be free. I told him I did not want them since I obviously had a reaction to them. I waited with the customer service agent on the phone and never received the email. I then asked him to send it to another email and he said he could not.

I asked to speak to a supervisor and he hung up on me. I called the same number again and a different person answered saying his name was Daniel Dean. When I asked him if I could speak to a supervisor he also hung up on me. I called again a 3rd time and that person who answered told me that the other two hung up on be because I had called the wrong number.

He claimed that the number I called was for Group-on. $130.00 dollars later I am a very unhappy customer.

Product or Service Mentioned: Keranique Hair Care.

Reason of review: Poor customer service.

Monetary Loss: $130.

Preferred solution: Full refund.

I didn't like: Customer service was very shadey.

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