Not resolved

Offered a gift via completing a CVS survey, all I needed to do is pay the shipping cost. Not True, you will be billed the total cost of the product if you keep the product and cancel before the 30 day trial.

So the products are not free, your credit card will still be billed for a 60 day supply unless you cancel and return the unused product before the end of the trial period. Of course, you are responsible for all shipping cost, and items sent separately will need to have a different RMA number. For example, shampoo, cannot be returned with vitamin shipment. Lesson learned, do not accept any survey "free gifts", even if they say keep the product.

Your credit card may be charged if not cancelled before the so call trial period.

Not worth the hassle!!! ;-(

Product or Service Mentioned: Keranique Hair Care Free Trial.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $30.

Keranique Pros: Possible to cancel account over phone.

Keranique Cons: Trying to make you keep the order.

  • cancellation procedure
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