100 Town Square Pl, Floor 6, Jersey City, NJ 07310, USA
Not resolved

I "bought" a trial version of Keranique as a "gift" on a website for $3.95 = $.25 tax. When it arrived I realized that I was scheduled for future payments of $84.94.

I did not agree to more shipments. I never opened or used any of the products that were shipped to me. The first time I called to cancel the order I got an robot that guided me through the cancelling process. I could not speak to anyone.

Then I was notified by my credit card company the I was charged over $35 for items that I never ordered that accompanied the Keranique . I called to say that I was shipping the whole package unopened back.

I still have to pay the shipping charges. What a scam.

Product or Service Mentioned: Keranique Hair Care Free Trial.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $10.

Preferred solution: Full refund.

Keranique Cons: Whole process.

  • Business terms
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