1.0
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
0 comments

I "bought" a trial version of Keranique as a "gift" on a website for $3.95 = $.25 tax. When it arrived I realized that I was scheduled for future payments of $84.94.

I did not agree to more shipments. I never opened or used any of the products that were shipped to me. The first time I called to cancel the order I got an robot that guided me through the cancelling process. I could not speak to anyone.

Then I was notified by my credit card company the I was charged over $35 for items that I never ordered that accompanied the Keranique . I called to say that I was shipping the whole package unopened back.

I still have to pay the shipping charges. What a scam.

Product or Service Mentioned: Keranique Hair Care Free Trial.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $10.

Preferred solution: Full refund.

I didn't like: Whole process.

Company wrote 0 private or public responses to the review from Jun 29, 2017.
Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like