I "bought" a trial version of Keranique as a "gift" on a website for $3.95 = $.25 tax. When it arrived I realized that I was scheduled for future payments of $84.94.
I did not agree to more shipments. I never opened or used any of the products that were shipped to me. The first time I called to cancel the order I got an robot that guided me through the cancelling process. I could not speak to anyone.
Then I was notified by my credit card company the I was charged over $35 for items that I never ordered that accompanied the Keranique . I called to say that I was shipping the whole package unopened back.
I still have to pay the shipping charges. What a scam.
Product or Service Mentioned: Keranique Hair Care Free Trial.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $10.
Preferred solution: Full refund.
Keranique Cons: Whole process.