It presented as a free trial - just pay for shipping $4, they don't have the guts to tell you that if you keep the product they will bill you automatically,(so not free). Then to return it, you have to pay.
You are still not done you have to call them after you ship it back to them and get them to close your account. I just wast over 20 minutes on the phone trying to tell her I wanted to cancel and return to get the address. It took 20 minutes to get the address, as if she didn't know it just a delay tactic to offer it to me for $80 vs.
the $160. It made my scalp burn and I have to pay to ship it back.
Product or Service Mentioned: Keranique Hair Care Free Trial.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $50.
Preferred solution: Full refund.
I didn't like: Even this is wasting my time.