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Keranique - Don’t order

1.8
Details
Advertised as money back guarantee. I ordered the 30 day trial. They shipped 3 months worth of product and included products that I never ordered. I hated the product. It stripped my hair and made it a tangled mess of straw. My only recourse was to send it all back at my expense. Total ripoff as far as I’m concerned.
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Review
#1707160 Review #1707160 is a subjective opinion of poster.
Service
Keranique Hair Care Free Trial
Cons
  • Lying to people
Reason of review
Not as described/ advertised
Loss
$80
Preferred solution
Full refund
Tags
  • Rip Off

Keranique - I have not received my order yet

1.5
Details
I don’t not wish to continue my membership with Keranique. I have made several attempts to speak with someone about receiving my first order which was placed over 11 days ago. Each time I call the call is disconnected within 14 seconds. I do not want to participate with any products from a company that does not take my issue personally I have tried for 4 days to rectify the issue of non receipt of my ordered product
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Review
#1696381 Review #1696381 is a subjective opinion of poster.
Cons
  • Whole process
Reason of review
Problem with delivery
Loss
$160
Preferred solution
Full refund
Tags
  • hair loss products

Keranique - I was scammed!

1.8
Details
I ordered a trial kit and then received an order that I had not authorized but was charged to my credit card. I would think this is illegal. When I go online to cancel they keep part of the money! Right after I ordered a woman called me and tried to sell me Biotin tablets--she was rude and wouldn't stop the pitch. That was an indication of problems to come. Don't purchase directly from the company. If you want to try it, go to the drugstore.
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Review
#1685224 Review #1685224 is a subjective opinion of poster.
Service
Keranique Deal
Pros
  • Rip off
Cons
  • Unauthorized order and credit card charge
Reason of review
Sent products I didn't order, charged my cc and will keep part of the money if I return. A scam.
Loss
$65
Preferred solution
Remove charge from my credit card and let me keep the package so I don't have to pay to have it returned.
Tags
  • rude employee

Keranique - I missed the fine print

1.8
Details
I bought sample of Keranique and it seems to work well and when I recieved the full size kit I got a bill for $72.85 which was higher than I expected. I called to cancel any further shipments then found out I owed them another $124. I reread the auto pay and has no idea this would be a total of $189.80. wow how did I do this. I read it figured ok I owe it and I paid a discounted amount from the $124 at $99. Now its cancelled I am eating the money and OMGosh I hope it is worth it. I usually research all my purchases and use rakaten discounts for anything I can, but I am reeling with this one. Just letting you all know this. So I paid it. Sad Never will happen again.
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Review
#1684680 Review #1684680 is a subjective opinion of poster.
Service
Keranique Free Trial
Pros
  • Your product
Cons
  • After providing cc info they tell you about 3-month purchase
Reason of review
Return, Exchange or Cancellation Policy
Loss
$99
Preferred solution
Let the company propose a solution
Tags
  • Disgusting Price

Keranique - IMPOSSIBLE TO CANCEL!!

1.6
Details
I have tried to cancel, the product does not have a time of contract - however - I have called NUMEROUS times and each time I am told I will definitely not get anymore - assured - however - I continue to get it!! I just received an email stating my shipment is on the way!!! UNBELIEVABLE!!!! I am now trying to find a corporate person to contact and explain..... I will be putting this in all sorts of bad places - social media and business sites too!!! I have been trying to cancel for approximately a year!!! CRAZY!!!!!
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Review
#1530757 Review #1530757 is a subjective opinion of poster.
Product
Keranique Account
Pros
  • Product was good
Cons
  • Promised my account was cancelled but it was not lies
  • Promise to cancel my account
Reason of review
They promise to cancel the account, however I continue to receive the product and they continue to bill my card!! Horrendous service!!

Keranique - My hair has fallen out over 4 inches and still falling out.

2.1
Details
Keranique - My hair has fallen out over 4 inches and still falling out.
Keranique - My hair has fallen out over 4 inches and still falling out.
Keranique - My hair has fallen out over 4 inches and still falling out.
I called keranique, a man answered and he took my complaint as if i only wanted something free. I told him my hair has fallen out since and while using the product. I called in 3 x to speak with a hair consultant and wad told to keep uding the product and i did now i and 4 inches leds hair than i had.and my hair is still falling out. I need representation. What can i do now
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Review
#1507657 Review #1507657 is a subjective opinion of poster.
Product
Keranique Hair Care
Reason of review
Bad quality

Keranique in Hilo, Hawaii - Refund price charged to my account of $62.30

2.0
Details
I returned item and they will only credit me $4.16. The amount withdrawn was $62.30. Why is this? Last name Han area code 96748. email me at shhanohana51@gmail.com
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Review
#1446663 Review #1446663 is a subjective opinion of poster.
Product
Keranique Hair Care
Cons
  • Unauthorised payments being taken from my account
Reason of review
Return, Exchange or Cancellation Policy
Loss
$62
Preferred solution
Full refund

Keranique kit

1.7
Details
I tried all the products until the bottles where empty and didn't last two months, more like just two and half weeks as the volume is too small for long hair half way down my back..... And there wasn't no change.... It made no change to my hair and failed to do what the promotion said it would do. Sadly and disappointed I returned it all.....
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Review
#1442022 Review #1442022 is a subjective opinion of poster.
Product
Keranique Shampoo
Reason of review
Bad quality

Keranique in Chicago, Illinois - Bad headaches in back of head bottom of skull area

1.6
Details
I've been using this product for 8 months and in the summer i notice stiff neck then after starting getting headaches still have them. I'm going to stop using this product because i didnt realize that other people got headaches too.i believe now this product is causing it because I've never experienced headaches before using this product.
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Review
#1414692 Review #1414692 is a subjective opinion of poster.
Product
Keranique Serum

Contact Keranique Customer Service

Mailing Address:
Keranique, LLC
PO Box 1366
Hoboken, New Jersey 07030
United States
Phone:
(888) 237-4131
All Keranique Contacts

Keranique Products and Services Reviews

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1.5
Details

Update by user Dec 11, 2018

I'm replying to your email. No!

They did not respond!!

They're thiefs and liars.. Why would they

Update by user Nov 12, 2018

Nobody from the company will follow through and get in touch with me to resolve this issue. I have been with keranique for over 2 years. I have two bad things happen to me (...

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Review
#1398404 Review #1398404 is a subjective opinion of poster.
Product
Keranique Account
Pros
  • That the product actually worked
Cons
  • How badly you are treated by most agents and the lies and scams
Reason of review
Poor customer service
Preferred solution
My account reinstated WITH my FIFTY 50% OFF still in effect.