Anonymous

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Verified Buyer
| map-marker Columbia, Missouri

Never was refunded my 58.00

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Keranique - Never was refunded my 58.00
I want all my future account closed. You keep sending me replacement item and you were told to stop in December. Refund my money. I sent proof of the funds taken out. Kathy
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User's recommendation: No way

Tevis Hai

IF YOU WANT AN HONEST REVIEW PLEASE TAKE THE TIME TO READ- Ordering Keranique

Well, I saw an ad for Keranique late at night on tv. I went to the website right after and ordered the free trail.

I noticed that you had to pay for shipping. I honestly had no problem paying for shipping, it was only 7$ with tax. I was really excited to try out this free trial. I have thinning hair due to over treatment and dying.

I wanted nothing more than to have thick hair with the hair regrowth treatment. I placed in my order without really looking into it. Which, honestly I should have. If you really take the time to look at the website it does state that you only pay for shipping for this first month.

However ordering this free trial you will now become a member who receives this Hair regrowth treatment which also includes Shampoo, Conditioner and more. BUT if you don't cancel the membership you'll be charged 86 dollars a month. I received a phone call and an email a couple of days after placing my order. I had to verify my credit card info over the phone.

Shortly after I started receiving mail from companies that I never even heard saying that they would charge my credit card in a month for a certain product that I never even heard of. I was mad that I had been receiving this mail from two different companies, so I went to my bank to cancel my credit card before they would even have the chance to charge my credit card. Long story short if you place an order for a free trial you have to send all of the bottles back to Keranique, empty and pay to have it send back to cancel your membership. Also, the hair regrowth treatment itself can make your hair grow, however if you discontinue the use of it the hair that you had grown in that month will fall out..

It even says it in the pamphlet that you get. The shampoo did make my hair a little soft, however its nothing better than the typical shampoo you see in stores. I wasn't satisfied. If any free trial states that they need your credit card information I would suggest not giving it to them.

If it's free they wouldn't need your credit card info. I didn't realize that at first. I'm glad I caught on to the problem right away once I started getting different bills for stuff I never ordered. It's honestly how they scam you, which is all this company is.

A big scam.

Please, don't order this product. It was frustrating, I'm just glad I caught on before it was too late.

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36 comments
Guest

Thank you so much for posting your experience. I am SO sorry for what you went thru, but thank you again for helping to prevent ME from falling for their advertisement.

Guest

I ma going to try this for 2 weeks and see what happens , my hair is thin from medication and I do hair extensions which probably doesn't help, but I am going to do it and put a real review online!!

Guest

So I am hearing people didn't like the auto pay but has any one ever used it??? nothing says it doesn't work, so i am confused if any one actually tried it????

Guest

yes, I just start with Keranique it's brand for the hair to make it grow but I don't like the fact when the Company goes into my bank account start charging more without contacting that customer that did business with them that's why I'm closing my account with them!! double dipping!!

Guest

As you all know loosing your hair as a woman is very difficult. It is something that is embarrassing and hard to admit.

Something I would like to keep private even from my husband and friends. It is a personal thing. Well not any more. I have received my first box and shipped it to my office because of all the amazon theft if it was left on your door step.

Well the cat is out of the gab. All over the packaging is Keranique "the woman's hair growth expert." Now not only my husband know but everyone in my office knows, everyone from the mail room up. Now everyone is stopping by and asking how is it going and checking out my scalp.. You would think it would come in a discreet box, knowing how embarrassing this is for each and every one of us.

Thanks for bringing it out in the open and the embarrassment you have caused. You really don't understand what it feels like.

Guest
reply icon Replying to comment of Guest-1695687

that's really awful...

Guest
reply icon Replying to comment of Guest-1695687

Sorry you went through that embarrassment, as I do feel your pain. No one should have to go through that.

Guest

I have also been tricked, obviously didn't read the details properly. Looks like I will have to cancel my C.Card. Won't be ordering anything else from overseas Facebook advertisers JUdy

Mckoy Jrx

My story is different I ordered this free item and my debit card had few fraud charges. I called my credit card company and told them about the fraud.

My credit card is changed already, don't want them to charge me $59.

Don't know what else I can do. it is scary :( I can tell they make people fool with bold letters Free and then in small letters they say the truth.

Guest

I don't understand how anyone can say it is a scam or a fraud when the terms and conditions are clearly stated on the website and in several places. If you don't cancel and return the product (even if it is only the empty bottles) then you will be signed up for autoship and charged for the product you already received.

They are upfront about everything and even when they offer the additional products you have the choice to opt out.

The pricing is stated and the terms are spelled out. Everything is plain and clear.

View more comments (35)
Anonymous
map-marker Columbia, Missouri

Money refunded

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Ordered back in December, twice now, they have taken 58.00 out for the replacement supplies after theyve been told to stop sending. On March 25th, they took out another 58.00. No product received or no money returned. I just want to be acknowledged for this situation with you ppl. If I get the box, I will return it unopened, but I need a refund and you can do that by checking that you were told to stop sending replacement supplies. Please help me. Kathy Kroenung
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User's recommendation: Not at this time, I just can’t

Anonymous
map-marker Columbia, Missouri

Refund and to stop getting replacement kits

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Please contact me at 636-236-****, I was asking about my refund. I cant write this email one more time. Its exhausting and I get nowhere. Please contact me Kathy Kroenung
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User's recommendation: Not at this time

Carlota I

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Verified Reviewer

Customer service online

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i tried to email customer service and I was given a verification code I tried 3 codes sent to my email that did not work.
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Preferred solution: cancel all future shipments. Pls inactivate my account

Anonymous
map-marker Tucson, Arizona

I got charged MUCH more then was promoted in ad

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I've chatted with a couple of customer service reps and below is my issue. WHY was I charged MORE then was advertised? I've told them to cancel my order and refund ALL of my money. I can't wait to see if I get any response tomorrow, Monday. I'm livid right now ! I ordered the kit that was shown for $49.95 with free shipping and handling. I need to know then WHY I was charged $67.85? POS DEBIT KERANIQUE.COM 800-547-**** NJ $67.85 You made a debit card transaction of $67.85 with KERANIQUE.COM
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User's recommendation: Don't purchase, they will rip you off !

Anonymous
map-marker Williston, North Dakota

Pissed off

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I sent back a package unopened that I had paid $30.18 another payment was due but I sent it back and you took my money anyway and I want it back. I have no product and you have my money. I addressed this before and you never responded to me
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User's recommendation: Don’t buy from them I sent back product unopened and they took my money and won’t give it back

Candace S Gga

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Verified Reviewer

I did not want a monthly fee and I do not want anything but the pills and I keep getting products

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I need to end my subscription. I did not want a monthly payment. I only wanted the pills. What more do you need? I want to cancel. I want to cancel. I want to cancel. I want to cancel my subscription.
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Loss:
$200

Preferred solution: Full refund

Candace S Gga

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Verified Reviewer

I need to stop my subscription

I need to stop my subscription money is taken out of my account monthly and I dont want the product anymore. Why do you keep sending me to a free trial I dont want to trial I want to end my subscription.
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Loss:
$200
Cons:
  • I did ask for a monthly fee to be taken out for other products i only wanted the pills

Preferred solution: Full refund

Candace S Gga

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Verified Reviewer

I want to stop my subscription

Because of other medication, so Im on my doctors asked me to stop the subscription I dont feel I dont need to explain been h anything more except that I want to stop my subscription
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Cons:
  • Doctor asked me to stop using it

User's recommendation: I would

Anonymous
map-marker Kirkland, Washington

Cancel my subscription. No longer wish to use it. Not helping my hair

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Tried the full bottle of shampoo and conditioner. No improvement. Wish to cancel my subscription. Called and left messages for you a while ago . This us the first Im hearing from you
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Anonymous
map-marker Hialeah, Florida

Cobro de 115 dólares

Realizaron un cobro a mi tarjeta de 115 dólares el 1 de noviembre del 2023 , yo no he hecho ningún pedido , por favor necesito reembolso del dinero , he tratado de comunicarme y no responden
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Jensyn Kko

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Verified Reviewer
| map-marker Phoenix, Arizona

I ordered this treatment but I don't see a receipt in my email for my payment I want to know what's going on and when I am receiving this product well

I want to order the hair growth treatment I don't want to go through eBay or any of those other people because I don't know if the stuff is expired so I need to place an order
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Violet T Wbl

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Verified Reviewer

Checking the validity of an offer I received on my email

I just need to know if the offer I received on my email is a legitimate company. ca. Please call me so I can order 216-513-****. Thank you. I am a former customer as well.
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Preferred solution: Confirmation of the validity of the offer I received on my email

Anonymous
map-marker Omaha, Nebraska

Best my hair has looked and felt in years!

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I love this line of hair care products! They actually deliver what they promise in their infomercial! I especially notice I have new hairs coming in now, even at 74! My daughter uses Keranique also and is very picky about her hair routine and what she uses...she loves it as much as I do!
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User's recommendation: Buy and try! No risk if you aren’t thrilled, you an return for a refund!

RIETM R

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Verified Reviewer

Cancel subscription

I just received another box from you. I thought I had cancel further deliveries of the keranique. I will keep this box but PLEASE cancel further deliveries. I am doing this in writing so that I have proof of my cancelation with you. SO PLEASE CANCEL ALL FURTHER DELIVERY OF KERANIQUE Riet M Reid
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Pros:
  • Great shape and conditioner
Cons:
  • Have to keep on using it to keep the new hair grow

Preferred solution: CANCEL SUBSCRIPTION

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