Keranique - Read the fine print before ordering!
2 comments
I saw the commercial on tv and went online to check it out. I came to this site and read the complaints about the product as I was doing my research on it.
My worry is not on the numerous complaints about being charged for the trial. I knew this already as it states on the website when I first was going to get the free trial. It states that I would be charged after the 30 days for the 2 month supply they would be sending me and I have a 30 day risk free trial. After reading that I opt out.
My concern was the product not working. I will not be purchasing the product.
Location: Winnipeg, Manitoba
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I find that this company is underhand & uses your credit card to bill you for future purchases even though you have not authorized them. I found the charge on my credit card for $85/ & informed them that I had called in to say that I would not be continuing with the product within the 30 day period as stated.
It states that I would be charged after the 30 days for the 2 month supply they would be sending me and I have a 30 day risk free trial.
The person on the phone insisted that since I had kept the product I had to pay for it. I told her that I was prepared to return it since I had only opened the shampoo & the conditioner everything else was intact. She insisted that I had to pay another $ 85 / & that they would not take back the products since the 30 days had passed.
She claimed that there was a paper in the box saying this was a statement & not a bill but I never saw anything of the sort. I was not allowed to speak to a supervisor but I am going to speak & write to the BBB about this scam.
$ 180 for a one month supply - do they think money grows on my head!
After using the product no result you have to pay more money to return it. You don't know this because they don't tell you when you ordering .
So you have you come out of pocket to return it. What a ripp off