Not resolved

Within the 30 days of receiving this product I decided to cancel any future orders and return the original shipment as the product was causing my scalp to itch. I called customer service and after 15 minutes on hold I got through to a service agent who told me I owed $173.89 even though it had been advertised as 30 days free trial if returned within that time period.

After much discussion and arguing I finally managed to convince the agent to give me a return address and cancellation number.

She said I had to return it with a postage delivered guarantee option and within a few days of my call to a PO Box. Very annoying as it was supposed to be a free trial.

Product or Service Mentioned: Keranique Hair Care Free Trial.

Reason of review: Not as described/ advertised.

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