Product: Keranique Hair Care Free Trial Clear all filters (87 of 87 reviews match)
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Keranique - Price change ?

I ordered the trial offer for $19.95 with the understanding that my next automatic shipment would cost $59.95, only one payment of $59.95 not 3 payments of $59.95. No way would I have signed up for THAT. So I would love if anyone could tell me if I missed that 3payment written somewhere or are they changing price on me after signing up. When I called them I asked if they could forward that part of the ad to me but they said they have no way of showing me it. Really ?? With today’s technology. Someone please tell me if I just missed it or .... Thank you ,
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Review
#1503730 Review #1503730 is a subjective opinion of poster.
Service
Keranique Hair Care Free Trial
Reason of review
Not as described/ advertised

Keranique - I have not given permission fir you thueves to take money from my account send back my money immediately

1.0
Details
These people are thieves ..leave it with me !!!!
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Review
#1480401 Review #1480401 is a subjective opinion of poster.
Service
Keranique Hair Care Free Trial
Reason of review
Return, Exchange or Cancellation Policy

Keranique - Trial offer

I have a lupus skin condition and I need to cancel this. I was not aware when I signed up for the free trial offer that I would be sent additional packages and be charged for these. I would like to return the last package received, it has not been opened. These products cause my head to itch and hurt. I really cannot use them. You may contact me at cao.wilson@live.com or call 502-777-7033. Thank you for your assistance, and I need to know how to return this last package and make sure I do not receive any more.
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Review
#1438623 Review #1438623 is a subjective opinion of poster.
Service
Keranique Hair Care Free Trial
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Full refund
Tags
  • Refund

Keranique in Perth, Western Australia - Not to be trusted

I returned unused products by the required date as per their instructions and have just noticed they have been taking payments from my account unlawfully.
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Review
#1413928 Review #1413928 is a subjective opinion of poster.
Service
Keranique Hair Care Free Trial
Reason of review
Problems with payment
1.0
Details
I have had my credit card debited without my knowledge or approval. I contact the company, and told them months ago I did not wish to buy their products after a trial, this was accepted but ignored. I have contacted my bank and now they have had to cancel my card and...
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1 comment
Anonymous
#1594655

Ditto. Just received an entire kit that I did not order.

Tried to cancel and got a huge run around.

Ended up paying another $110 for product I do not want. Hate being handled!

Review
#1386883 Review #1386883 is a subjective opinion of poster.
Service
Keranique Hair Care Free Trial
Cons
  • Unauthorised payments being taken from my account
Reason of review
Return, Exchange or Cancellation Policy
Loss
$1111
Preferred solution
Full refund
1.5
Details
What an absolute wrought and scam. Not only is the product completely ineffectual, but cancelling the continued credit card debits is almost impossible. I am going to have to cancel my credit card. Having attempted to cancel the order a number of times on line as...
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1 comment
Anonymous
#1577926

Your an idiot return the products that you claim were free Get your money back.! Everything is gone over on my packing slip as it is everyone's Just like any product always...

You saw free and instead of RISK free and want people to pitty you! Can't fault a company cause your and idiot.

Review
#1346883 Review #1346883 is a subjective opinion of poster.
Service
Keranique Hair Care Free Trial
Cons
  • Cancellation policy
Reason of review
Return, Exchange or Cancellation Policy
Loss
$400
Preferred solution
Full refund
1.3
Details
I ordered it and see that the trial is $49.95 valued over $115. On the invoice I do see that I will be charged $49.95 TWO more times. Went back on the website and it does NOT anywhere show that it is more than $49.95 - today's low price!!! Who in the working class can...
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1 comment
Anonymous
#1617755

Just do not purchase iT , tell them to send your Money back. I ordered And after almost two Months of calling they send my money back, like you Saïd , iT was almost 200$. Yes they charge you 3 times or 2

Review
#1346588 Review #1346588 is a subjective opinion of poster.
Service
Keranique Hair Care Free Trial
Cons
  • Being forced into an auto-shipment program
  • No free trial
Reason of review
Pricing issue
Loss
$100
I ordered product I read try free just pay shipping and handling so I used my debit card for shipping and handling I used product felt it made my hair feel too dry and not manageable I called them in may to cancel my subscription so im not charged for a product that...
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Review
#1304046 Review #1304046 is a subjective opinion of poster.
Service
Keranique Hair Care Free Trial
Reason of review
Poor customer service
Preferred solution
Full refund
I decide to pick up and a lady acclaims she's from Keranique and says that I have "OUTSTANDING PAYMENT" needed to be met and here I am super confused on how in the world do I have payment to be made if I cancelled the subscription. She then goes on saying how I needed...
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1 comment
Anonymous
#1495460

Didn’t you get a link to their online portal? You should be able to cancel your subscription with just a few clicks.

They are also really good about crediting the account. Given you somehow didn’t understand the offer to begin with and you somehow didn’t see the website for self service, maybe you sent an email to the wrong address???

Review
#1273891 Review #1273891 is a subjective opinion of poster.
Service
Keranique Hair Care Free Trial
Reason of review
Return, Exchange or Cancellation Policy
Tags
  • fine print
  • Hair Loss Free Trial
  • Financial Abuse
2.0
Details
I was told that if i cancelled i did not have to return the remainder of the products. Now im told that i'll be charged 200$ if i dont return them at my expense. This is utterly unacceptable. I would like my origial purchase price refunded. If you want the products...
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3 comments
Anonymous
#1492263

what the *** does that say, try responding in english

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Review
#1252948 Review #1252948 is a subjective opinion of poster.
Service
Keranique Hair Care Free Trial
Reason of review
Return, Exchange or Cancellation Policy