If you order on the website, the t+c for the 30 day risk-free trial period are on there.
It's the same thing when you order on the automated system.
And it's also the same when you place an order with an agent on the phone.
Furthermore; when you receive the product, it comes with paperwork further explaining the terms and conditions.
The point is, YOU ARE notified of the fine print. But people see the word free and assume it's free product.
If you are entering your credit card information anywhere, you should really make sure you completely understand EVERYTHING before crying foul.
Product or Service Mentioned: Keranique Free Trial.