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Horrible service. I cancelled before they even sent me the trial and they still charged me the trial fee then shipped it to me.

I didn't open it and figured if I sent it back they would charge me for shipping. They said free trial? I cancelled over the phone and in writing(email). They then charged me 30 days later 79.95 and I called and they said too bad all you did is cancel the auto ship.

I told them clearly on phone and in email I didn't want any of it the trial or anything. I have it on a recorded phone call also. They said that was only part of my shipment charge and would charge me again in 30 days for the other 79.95. I offered to return it and she told me too late it's past 30 days!

It is unopened!

I told them that was fraud! DON'T ORDER ANYTHING FROM THEM!

Product or Service Mentioned: Keranique Free Trial.

Reason of review: Poor customer service.

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