Product: Keranique Customer Care Clear all filters (0 of 54 reviews match)
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I then asked to speak to someone higher up and he advised all managers were in a meeting. I advised that is not true as there has to be a manager on the floor at all times he then went on talking over me about how I need to read the terms. Sam has no skills and is absolutely unprofessional and this is who represents Keranique...
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1.0
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Keranique Customer Care
#1235467
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I was just on the phone for 42:11 minutes with a representative who tried to convince me to purchase the product for 3 months. I explicitly stated that I only wanted to make a single-purchase transaction for the $50 kit. They insisted that I could call once I receive...
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1.0
Product
Keranique Customer Care
I didn't like
  • Bullying sales techniques
  • Keep you on the phone too long to try and sell more
  • After providing cc info they tell you about 3-month purchase
#1207822
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Keranique - Horrors!!

I canceled the service within the first month of using it the products burned my scalp not in a serious way ...but very itchy I’ve... sent four emails to cancel the order and I’ve been charged twice they just don’t stop...Very concerned about getting a refund and keeping them away from my bank account
Product
Keranique Customer Care
#1202193
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I was hung up on twice while trying to get issue resolved.Finally got it resolved after arguing for a while. The didn't want me to cancel and kept offering discounts. No didn't seem to be an option until I got real angry. Was going to let my bank handle it. Never...
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Keranique Customer Care
#1200689
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So far in the past 3 days they have charged my credit card a total of $167.85, I received the product one time and was told at the most it would cost $115.I am awaiting a response from them, when I try to look my invoice up on their website it can't find it (what a...
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1.0
Product
Keranique Customer Care
I didn't like
  • I never ordered an thing from this company
#1190208
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I purchased the product for my mother, who never used it.So i decided to call the customer service number and send the second one back. I got a rude customer service rep, who told me dudnt you read the policy. I said i selected no auto delivery when ordering it from...
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1.7
Product
Keranique Customer Care
#1070971
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Just got ripped off , tried to return for credit , made to pay for everything even when returned , do not trust them customer service spends more time trying to sell you stuff the resolve returns , sent back 2nd box had to s/h and pay for first box even though not...
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Anonymous
mcfrocke

I thought it was "too good to be true" and after reading these comments, my thoughts are correct and I did not order keranique. Thanks for the "heads up" info on this useless...

2.3
Product
Keranique Customer Care
#1068291
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I called to return my second shipment as I did not see a difference for me and I did not want to use the Menoxidil product.They did offer to discount my most recent package but I was persistent about not wanting the product and not wanting to keep and pay for something...
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3.5
Product
Keranique Customer Care
I liked
  • Customer service agents were all polite and helpful
  • Was able to cancel and get refund
#1050505
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Order was messed up since day one....charged my account more than was told...product 2 month supply does not last for 2 months leaving you to order more product...I have only been with this company for 2 months have been waiting for my product that was supposed to be...
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2.6
Product
Keranique Customer Care
I liked
  • Product
I didn't like
  • Service
#1032799
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Keranique Customer Care Review

I had the same bad experience with many others. The free sample of hair regrowth product is a scam! They charged me for the sample. I called the customer service to request refund. The agent agreed on the phone but the refund credit never came. I wrote email twice to follow up the refund but received no reply. To simply put it, this company cheats.
1.0
Details
Advertised vs Delivered
Discounts and Special Offers
Price Affordability
Product or Service Quality
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Keranique Customer Care
#1028252
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