Product: Keranique Customer Care Clear all filters (49 of 49 reviews match)
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I purchased the product for my mother, who never used it.So i decided to call the customer service number and send the second one back. I got a rude customer service rep, who told me dudnt you read the policy. I said i selected no auto delivery when ordering it from...
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1.7
Product
Keranique Customer Care
#1070971
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Just got ripped off , tried to return for credit , made to pay for everything even when returned , do not trust them customer service spends more time trying to sell you stuff the resolve returns , sent back 2nd box had to s/h and pay for first box even though not...
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Anonymous
mcfrocke

I thought it was "too good to be true" and after reading these comments, my thoughts are correct and I did not order keranique. Thanks for the "heads up" info on this useless...

2.3
Product
Keranique Customer Care
#1068291
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I called to return my second shipment as I did not see a difference for me and I did not want to use the Menoxidil product.They did offer to discount my most recent package but I was persistent about not wanting the product and not wanting to keep and pay for something...
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3.5
Product
Keranique Customer Care
I liked
  • Customer service agents were all polite and helpful
  • Was able to cancel and get refund
#1050505
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Keranique Customer Care Review

#1028252
1.0
Details
I had the same bad experience with many others. The free sample of hair regrowth product is a scam! They charged me for the sample. I called the customer service to request refund. The agent agreed on the phone but the refund credit never came. I wrote email twice to follow up the refund but received no reply. To simply put it, this company cheats.
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Keranique Customer Care Review

#958413
1.0
Details
Crude rude ***, returning product and hes rattling off other products. No thank you!
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Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
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Keranique Customer Care Review

#910832
1.0
Details
THEY HUNG UP ON ME WITHOUT COMPLETELY FINISHING OUR CALL .. Charged me 138 when it's suppose to a free trial .. Scam scam scam never again
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
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Value for money
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Keranique Customer Care Review

#873421
1.0
Details
After canceling their service and of course they claim that I didn't they are trying to charge me $127 for a product that I did not receive or want, they are threatening to send me to collection and it hurt my credit what can I do?
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Customer service
Exchange, Refund and Cancellation Policy
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Order was messed up since day one....charged my account more than was told...product 2 month supply does not last for 2 months leaving you to order more product...I have only been with this company for 2 months have been waiting for my product that was supposed to be...
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2.6
Product
Keranique Customer Care
I liked
  • Product
I didn't like
  • Service
#1032799
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She was supposed to give me address & return info number. Believe it or not in between the information SHE DID NOT STOP TRYING TO SELL ME MORE PRODUCTS! I kept asking her to STOP. She didn't! So I started to scream. Then she finally gave me the number I needed for the return, KERANIQUE...
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wenchywytch_27
wenchywytch_27

My comment is to "annonymous's" comment (who must be "Ashley") If you are an example of the customer service personnel, I see what these unfortunate customers are having to de...

Anonymous
Anonymous

I was just doing my job lady

1.0
Product
Keranique Customer Care
I didn't like
  • Scam
#985479
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Resolved

I ordered the product off the T.V .the very next day i recived a call from there customer service. She wanted me to aff more products for 30 mins i told her no thank you. I finally just told her just cancel my order. She said no you need this. I told her again no thank...
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Anonymous
Lorraine 1461

How is the product? I just ordered it!

h.kitchener
h.kitchener

Your mistake was in giving them the ability to take money from your account via a debit card or similar. Now you know why a credit card is always best. This is how we learn, s...

1.2
Product
Keranique Customer Care
#958278
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It says you can return this within thirty days of receipt of your order which is a joke - just call customer service at 1-888-237-4131 within 30 days and request a return # and return to Keranique for a full refund. I ordered this on 9/21/16 - tried to return it on...
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Anonymous
Anonymous

Why would you return after 4 days? I ordered and I was pleased with customer service when I cancelled. The product was great but I could not afford it since I came up on some ...

Product
Keranique Customer Care
#925417
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When operator was talking info.She asked for credit card number 4 to 5 times. Was this the same with others. Also talked extremely fast & constantly told her she needed tslow down as I had questions, some questions she said would be answers when my shipment got...
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Anonymous
Anonymous

Thank you for this info. I was considering getting keraniQue. But wanted to check reviews first. I havent seen one good one. Will try the eQuate brand.

Product
Keranique Customer Care
#913731
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DO NOT Order this product!!Terrible, terrible customer service! I should have read the reviews before purchasing the kit. But after reading all of the terrible comments/reviews about this product and company, I called and cancelled my membership immediately. The...
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Product
Keranique Customer Care
#888532
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DO NOT BUY from KERANIQUE hair Products 1 they do not send the first item 2 they will not Stop drafting from your bank till you send back the product you did not get in the mail 3 They change the name of their Bank with one Letter or one Number if your bank Blocks...
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Product
Keranique Customer Care
#882842
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