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1.6
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Just called them cancel because i only intended to have the free trial.Not to continuously be sent product and billed for it.

The rep kept reciting this script and making offers after I said i don't want to hear any of it, just cancel this order. He stated i still owed $99 or can return. I stated bill the $99, but make sure you cancel this so i won't get anymore. Ridiculous.

I probably would've given the product more of a chance if they weren't so deceptive in saying it's a free trial.It should not have taken that long of me continuously saying i don't want to hear any more sales speech before rep put in my request.

Review about: Keranique Free Trial.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $159.

Preferred solution: Price reduction.

I didn't like: Being deceived by a trial, Failure to return customers money and product does not work.

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Anonymous
#1373552

kERANIQUE IS AN OUT AND OUT SCAM..

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