Just called them cancel because i only intended to have the free trial. Not to continuously be sent product and billed for it.
The rep kept reciting this script and making offers after I said i don't want to hear any of it, just cancel this order. He stated i still owed $99 or can return. I stated bill the $99, but make sure you cancel this so i won't get anymore. Ridiculous.
I probably would've given the product more of a chance if they weren't so deceptive in saying it's a free trial. It should not have taken that long of me continuously saying i don't want to hear any more sales speech before rep put in my request.
Review about: Keranique Free Trial.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $159.
Preferred solution: Price reduction.
I didn't like: Being deceived by a trial, Failure to return customers money and product does not work, Terrible customer service.