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Summary of Keranique Customer Service Calls

99 TOTAL CALLS
92% SUCCESSFUL CONNECTIONS
07:00 AVG CALL DURATION
10% ISSUES RESOLVED

Customers Contact Keranique to Ask about:

Activation/ Cancellation:

  • “Cancellation”
  • “I cancelled my orders a month ago and you just charged me again”
  • “Cancell”

Payments and Charges:

  • “I have charged from this company”
  • “Change my bill to the end of june”
  • “I ordered the free trial offer o/Keranique but it's been over a mth now & I still hvn't received anythng, which is fine bc I've changed my mind & no longer wish 2 receive the product. I just wanted 2 mke sure I hvn't been/will be billed later on”

Cards:

  • “Card charges”
  • “Not sure what my debit card was charged for”

Return/ Replace:

  • “I eant to make sure i have the rt address to return”

Refund:

  • “Refund don't want it thank u but it's not for me.”

Account:

  • “I did not purchase anything from you but you deducted 104 dollars from my account without my knowledge and permission”

Request for Information:

  • “Question about product”

Other:

  • “I have not received my order yet”
  • “Check on my order”
  • “I want to buy more product”

About Keranique

Top 5 Keranique Products

Hair Care, Shampoo, Account, Hair Regrowth Beauty Set, Serum

Top 5 Likes about Keranique

Disgusting trickery, Time wasting, Possible to cancel account over phone, Disgusting, Courtesy of the staff

Top 5 Dislikes about Keranique

Customer service, Price, Manipulative, Reps dont listen, Fake legal explanations

Top 5 Related Companies

Atlantic Coast Brands, Hydroxatone, Christie Brinkley Authentic Skincare, Miracle Skin Transformer

Summary

Keranique provides solutions for women who suffer from thinning hair. The product line consists of Scalp Stimulating Shampoo, Volumizing Kerating Conditioner, Amplifying Lift Spray, hair Regrowth Treatment Spray and other additional kits. As for the kits, they are represented by Clean and Condition set, Volumizing set, etc. The products are manufactured with adding the special formula which allows to get the positive effect on your hair. The company advices to use several products together to reach maximum effect. One more important detail is that Keranique provides a 30-day guarantee on its products with an opportunity of getting a full refund and publishes testimonials left by clients.

Keranique reviews and complaints

Keranique is ranked 164 out of 976 in Cosmetics and Personal Care category

Area Served

Australia

Payment Methods

VISA

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Keranique Stats

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