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Yes I tried to contact them and no answer

Reason of review: Poor customer service.

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Keranique's Product Specialists are available 24 hours a day:USA/Canada: 1-88-237-4131Australia: 1800-826-871New Zealand: 0800-442-465Some international mobile phone carriers do not allow toll-free 800 numbers to the USA to connect.We suggest using a landline if you are having trouble with your mobile carrier.You can call the local numbers designated for your country below. Calling rates may apply.Australia: +61 2 8880 0498New Zealand: +64 9 950 8828You can also email Keranique at

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