Update by user Feb 03, 2018
Total refund - after 30 minutes of arguing, pleading, threatening, pleading . .
. DON'T GIVE UP!
Original review posted by user Jan 04, 2018
A few weeks before Christmas, I received a heavy box of Keranique hair treatment products, advertised as a "free" sample. I let the package sit unopened until after Christmas, when I gave it to a friend to try.
When I reviewed my checking account online, there was a $79.00 charge from Keranique.
I called Keranique and was informed by a sales representative that it wasn't a "free" sample after all, the small print in the offer stated that "I had to inform them within 30 days that I didn't want the product." In order to erase the $79 charge, I have to return the package in the state in which it was received, i.e., unused (products unopened) to an address in PA by January 18 with the original invoice. The postage for this heavy package is to be paid by me.
Product or Service Mentioned: Keranique Hair Care Free Trial.
Reason of review: Not a "free" sample; unauthorized charge.
Monetary Loss: $79.
Preferred solution: Full refund.