I order at Keranique product and had some items I wanted to send back. I have been waiting for 4 facking weeks to get the return labels and FOUR WEEKS. Its a facking joke 100 usd flushed through the toilet... NEVER ORDERING THERE EVER AGAIN
I will never shop at this store again!!!
Return policy is a ripoff. This reminds me why I elect not to shop low quality bargain stores. Never would I again! Peace...
Made my hair so dry. Created more breakage. Customer service laughed...is the worst and made me pull over while driving to give return number that could have been emailed
They kept taking money from my credit card even after I had rung to stop. They told me on the phone they would refund my money yet the next day I received an email stating I had to keep paying! I cancelled my credit card.....a complete scam and liers!!!!!
Reason of review: Poor customer service.
Monetary Loss: $500.
Preferred solution: Full refund.
I liked: Time wasting.
I didn't like: Fake legal explanations.