Anonymous
map-marker High Point, North Carolina

RIP OFF

Keranique charged me for 5 shipments, of which I only received 3. When I called, the phone rep was obviously one who works the phone for several companies. I told him the problem and he shamelessly handed me the most convoluted shipment/charging method BS I've ever heard in my life and then inform me I owed another payment for the products I didn't even receive. Outrageous!! I cancelled immediately and better not see any further payment drafts. They do not have a website that allows customers to manage their account, track shipments, edit payment options, etc. That, in and of itself, should have tipped me off. I could kick myself now. Consumer beware!
View full review
Loss:
$285
3 comments
Guest

You are absolutely correct. I tried to cancel this *** after they continued to bill me then was told I owed an almost three hundred dollar fee.

I had the same experience on the phone with the company agent.

These scam artist will not get another penny out of me. This is what I get for signing up for a free sample now I can't get them to stop charging my credit card without canceling my card!

Guest

Keranique is a rip off. They charge an inflated price for what a person can but at any drug or discount store at a reasonable price.

The active ingredient is minoxidil.

There is nothing else in Keranique of any value to a woman’s hair. I purchase a generic version for $6.00 for a month’s supply at Wal Mart that works great.

Guest
reply icon Replying to comment of Guest-827523

should say buy not but in the second line of my other post, sorry about the spelling mistake

View more comments (2)
mainelycrafty
map-marker Herndon, Virginia

False advertisement

I received my package a few weeks ago and didn't get to open for awhile due to illness. They said the package would only cost $3.95 s/h for trial period. Beacause of health warnings, I offered to return the product and they refused and said that they had to charge me $79.95 because it was after the 30 days. There was no mention of that that I noticed. Rip off. I am going to call my credit card and make sure no charges are put on it. BAD BUSINESS PRACTICES!!!! I am a very unhappy, unsatisfied consumer!!!!
View full review
Loss:
$83
3 comments
Guest

YES. I agree.

Anybody with half-a-brain should know theres no such thing as a “Free” anything. After all these years, decades, centuries, people haven’t gained any significant knowledge.

They see the word “free” or “free trial” & never read any further. With all the advancements society has made, most people are still basically stupid.

Guest

It is amazing that with all the DATED TRIAL products on the market as OPPOSED TO A FREE TRIAL OR SAMPLE.this dumb *** never read the terms and conditions and then the company is a scam..no THESE PEOPLE ARE ***..and lazy. Do your due diligence read the terms companies provide

Guest
reply icon Replying to comment of Guest-585747

Right On!

View more comments (2)
Gunnar Dre
map-marker Turlock, California

They are rude

i know how they make there money i just called to return the keranique hair products because i had a really bad allergic reaction to the keraninque products the customer service told me i have paid the shipping label that cost $6.95 to return it and the customer service was rude and started to argue with me what kind of company do you run i am spread the word out on facebook i have over 500 friends and my cousin is news reporter kcra news channel on my side this is all is a scam this how they make the money i am very very pissed pissed off it the the principal imange for every hair product that is return how much money they make
View full review
Loss:
$7
2 comments
Guest

you really think they care about your 500 facebook friends who would probably never order the products anyways? They have millions of satisfied customers worldwide (including me), I'm sure your 500 facebook friends wouldnt have much of an impact on their business.

lol. wow, you lost $7....big deal 8)

Guest
reply icon Replying to comment of Guest-647446

It cost $175 not $7, you probably work for this worthless company! Karanique DOES NOT WORK!

And they will charge you $175 for two months supply, they do not let you know when the so called trial ends. I called customer service and the woman was the rudest person ever, I hung up on her and canceled my credit card. They won't get any more money from me.

Worthless, Horrible product! :x

View more comments (1)
Cindi B Dwb
map-marker Ocala, Florida

KERANIQUE caused me to lose hair not grow it as they claimed

Keranique claims their system will help you regrow hair. But instead it caused more hair loss then anything it claims to do. I called to complain and cancel and I was told to keep using it and I would be "thrilled" at the results. I said not thanks...send me a return lable and I will return this ASAP. Instead they charged me $79.99!! I called 3 times prior to the end of my 30 day trial date. So I reported them to the BBB out of NJ which is where they are located. Finally got my $79.99 but my hair is gone!! DO NOT BUY OR TRY THE TRIAL USE OF THIS PRODUCT! YOU WILL LOSE HAIR-NOT GROW NEW HAIR!
View full review
Loss:
$79
1 comment
Guest

Thanks I too was about to get this product due to hair falling out.

Now that I got this info, I'm not. I'm glad that I ordered something that my mother used to put in my skull, for I use to have very little amount of hair while growing up.

After 18 I started growing so much hair up to now. I'm 53 now, and I know my hormones are changing, and vitamins have nothing to do with it. I been taking them for over 17yrs. So I have turned to natural bear oil.

This works and hopefully it will work for you too.

Anonymous
map-marker Oklahoma City, Oklahoma

The product is too expensive and the results are NOT that good

Don't do business with this company! What the product does you can get from Walgreens at 1/4 of the price! The customer service is HORRIBLE and they will get money from you whether the product works or not. I called March 4, 2013 and verbally cancelled all future orders. I was told my account was closed and given a return order number and I should expect a return label in 2-3 days. I was informed at that time I still had a balance of $79.95. However from my bank statement transaction showed I had fully paid for the first shipment.. I made a second call on March 9, 2013 because I had not received the return label. I was advised the label was mailed March 5th and I should receive the label in 7-10 business days. I don’t know where they mail these labels from but, nothing takes 10 days for regular mail in the United States! At the soonest, I should expect the label March 13th and the latest March 18! If I have a deadline of March 18 for the return I am already LATE!!! I was also advised that I have to just leave the product unused while I wait. Why can’t I use while I wait for the label to arrive by carrier pigeon? Seems fair. Don't do business with this company!
View full review
Loss:
$168
3 comments
Guest

What is the product you get from Walgreens for 1/4 the price?

Lailani Jhd

Hi there - It sounds like there might have been a misunderstanding.

We do offer the option to purchase a return label from us, but the return labels get automatically emailed for your use. If you request a mailed label, they can take 7-10 business days to arrive and you will not get charged for keeping the products while you wait. You can also just print the email and use that.

Our agents are not supposed to tell you not to use the products. You are welcome to use them while you wait for your return label.

That all being said, we are sorry your experience was not what you expected and we really hope you give our products another chance. Please contact us so that we can resolve any concerns you may have. Once we have your information we can make sure you are able to keep the products you have at no charge.

If you have any further questions please contact us using the information below.

Please email us directly at FBKNsupport@keranique.com so we can help. Thank you!

Guest
reply icon Replying to comment of Lailani Jhd

Oh, please! Give us a break!

Your agents are so rude and nasty...do they get a commission for every customer that they dissuade from returning your execrable product? My "free trial" expires on May 28th but your agent warned me that I HAD to return the products by May 24th or I would be charged for them.

DESPICABLE!

View more comments (2)
Anonymous

Complete Scam...They charge the full amount!!!!

This is a complete scam. I went through the whole ordering process and you are not allowed to say "no" to certain offers. So instead of being charge $7.95 for shipping you are charge the whole $165.00. No email, no account number is sent either, although they do ask for your email...why?? When I phoned they said it will take 15 days to debit back the payment, really? Another weird thing, it showed up on my back statement on Monday, ordered on the weekend and then it disappeared when I checked it again that night, and now shows as a debit again two days later. Look out - total scam!!!
View full review
Loss:
$165
Anonymous
map-marker Dayton, Ohio

Keranique "free" trial offer on TV

Product was shipped to me when I was on vacation. I saw nothing about the exhorbitant cost on the TV ad - nor did I see it on the literature when the box came. I didn't bring any of the literature with me when I came home. When my next Visa bill came with a $79.95 charge I was shocked. I called the customer service number and he informed me another $79.95 was to be charged next month. I protested vigorously and told them I would not pay it. They agreed to cancel the second charge - but I am stuck with the first. I am pissed!
View full review
Loss:
$80
1 comment
John N Mzy

Anything with a "free trial offer" means that you need to cancel before a certain time limit. Sometimes in 7 days or 30 days, etc.

When you don't, they automatically bill you each month.

Anytime anyone wants your credit card/debit card, bank account number in order for you to get the free product you should run away from as fast as you can. I suspect they told you somewhere about the cancellation requirement and time frame.

baddestmac M
map-marker Albuquerque, New Mexico

Keranique is a telemarketing Scam!!!

SCAM!!SCAM!!SCAM!!!!Upon ordering for my wife via internet, I was inundated with calls from telemarketers who represent themselves as affiliates of keranique. My order was placed 3 weeks ago and have tried to cancel because of the runaround. The customer service never answers, blaming the hurricane in new jersey, even though they have offices all over the globe to handle calls. I've been hung up on several times and when I do get through, they deny any telemarketing affiliates. Do not order unless you want your credit card info shared with other companies. The rudest service I've ever had, hands down.
View full review
Loss:
$4
2 comments
Guest

And you know they have offices all over the globe how? Have you considered the fact that maybe their offices located in New Jersey also facilitate any phone systems? Use your head.

Guest

I received my products and started using it 3 days after openning it. And after the second time doing the treatment, that night I had massive headache, migraine, head pain like I could not take it!

Even with 2 extra strenght aspirins the pain would not subsides or go away at all... Ice pack, ice gel and heating pads around my head were my only helpful things! And I have had tons of physical pain before, I can handle pain.. but that was very very scary knowing it was all over on top, side, bottom neck, temples, forehead and inside feels like someone was throwing gravel in my head and pounding my head with a shavel !

I never had headaches to start with ,,so that was a red light.. I went at the hospital,,I thought I was having a big blood clog in my head ,,the pressure was so intense,,, stroke at 39 years old,,I thought to myself it can't be..And it was not.. But no,,it's the product for sure. I have not change any habits or did not hurt my head or did not do anything else that could have cause and still causing me to have these headaches 24/7 .

Its pure ***. I can't even go for a walk,,, or exercise my head hurts too much ... Now trying to call customer service because I am shipping this product back for sure,, and Im in Canada and they are extremely hard to reach !!! Very upset and disappointed and frustrated with the massive intense headaches and no sleep !

very angry !!!!! :( :( :( :(

View more comments (1)
Anonymous
map-marker Lancaster, South Carolina

Ripoff Risk Free Trial

Ordered the risk free trial. I have now been charged $157 in two payments of $78.95 for the free trial. Called the company and got the usual run around. They said I agreed to pay for the first shipment and should have cancelled when I received the product. I did not know I was going to be billed for that amount until after the 30 days had passed. I had no knowledge of the billing in order to make an informed decision as to whether to keep or return the product. I have now cancelled the future shipments. I will change my card number to prevent further ripoffs. Be very careful when dealing with these folks. They are dishonest and have very misleading ads.
View full review
Anonymous
map-marker Sunnyvale, California

Keranique is NOT a free trial!!

I saw the ad on tv a few days ago. So I called for my free 30-day trial of this product.

I was told I had to pay $7.95 shipping and handling. I just looked at my checking account and I was billed $165.85!!! What a rip off! Do NOT call and order this "free" 30-day trial!!!

I wish I had researched this before ordering and known they were not a good place to do business with! Buyers beware!!!!!!! Now I have to call them and will likely get the runaround now, like other complainers have said they got! I don't even have the product yet.

So much for the "free" 30-day trial of this stuff! HA!

View full review
9 comments
Guest

THEY SAD FREE TRAIL ONLY PAY SHIPPING AND HANDLEING NOW THEY WANT ME TO PAY $159.00 !!!!

Guest

I just had the same experience with them.

They said is fee trial and now I was charged for 160.00. They lied and continue to lie. When I first saw their first charge on my account, I was told that was for the first package they had sent.

A month later I saw another charge of $79.99 and just now I was told the product cost $160.00.

This product is based on lie to consumer. If that is, then it means it doesn't work and it is a scam.

They are based on scam. The product itself didn't work I did try them.

So it is waste of your time and for sure your money.

The are bunch of lairs operating on lie.

Guest

Thank you, Thank you, Thank you so much for this review, I was about 2 seconds away from calling for the free trial! But as I researched it the active product is the same in Rogaine!

You just saved my bank account!

Thank you!!! :)

Guest

:p

Guest

:sigh

Guest

READ AGAIN! It says RISK FREE trial...meaning it's not free!

You get to try it RISK FREE for 30 days and if you don't like it then you can return it within the first 30 days for only the money paid for shipping and handling. I appreciate the reviews...but more than anything it seems this product is a combined regimen of pantene pro-v shampoo & conditioner and rogaine for women...not worth over $160 and $80 every month after that.

Guest

WOW! THANKS FOR THIS REVIEW,I WAS JUST ABOUT TO PULL OUT MY CREDIT CARD...I'M DESPERATE FOR HELP WITH HAIR LOSS BUT NOT ABOUT TO GIVE MY MONEY AWAY TO A COMPANY THAT "BAITS AND SWITCHES"...HOW CAN I TRUST THE PRODUCT?

Guest

Thank you so much for the info, i'm glad i researched a bit before ordering it online. I was just about to make the call to them.

Guest

Just notify your credit card company that you didn't receive the product and they will take it off your account

View more comments (8)
Durant D
map-marker Norwalk, Connecticut

Did not cancel upon request. Continued to send products to be charged to customer. A com diaster!

Customer requested cancelation of product. Product shoould be canceled! But company continues to send their products and charge for the products. This a total disaster!! I would not recommend the products or the company business to anyone! When a person says cancel it should be done immediately upon request further explanation should not be forced! They sent a "free" product and when you want to cancel they change the things and then state thaat the product is n longer free and charge the customer for the product this is a sham!! And to lock people into it they don't make it convient for you to send the products back they request that you call them to obtain a return address. This *** as if people have the time to sit down and call for a dam address when they can simply send a return address label.
View full review
Loss:
$150
5 comments
Guest

my business partner wanted Copyright PTO/SB/30EFS a few days ago and discovered a business with 6,000,000 forms . If others want Copyright PTO/SB/30EFS as well , here's a http://pdf.ac/1YcdGi

Guest

So wrong i called to get a confirmatiom # i got one but they claim they never received the box i didnt even use the stuff i also got box # 2 they did get that one back im still being charged for the 1st one since march 2014 I also dint keep my # since i got billed in july this company is HORRIBLE dont buy anything from

them lessen learned

Guest

To cancel the product is a mystery to me. Is there a phone number out there where we can get a Hassel free cancelation?

Guest

That company did the same thing to me even before the 30 day period was up charged me two payments omg I will never buy anything from them again

Guest

Anyone who has charged an internet product or phone in product from TV, etc. should know that they can phone the credit card company (and should call them) to advise that the "company name" is not authorized to charged product to your credit card.

Make sure you get the name of the agent you speak to and mark the date and time you spoke to them. Ask the card company to notify you if that company tries to charge to your card again.

You will not have to pay anything else. Also send the product back collect if you can.

View more comments (4)
Anonymous
map-marker Toronto, Ontario

Keranque- a bad product

I am writing to simply say THANK YOU, THANK YOU, THANK YOU to all the people who wrote regarding this product. I was thinking about trying it and now I know not to. I just wanted to let everyone know I really appreciate their honesty. It is great to have the internet to help a person make an informed decision and I am very thinkful for this. Now I will be much more careful regarding the ads I see on television and online. There really isn't much more I can say, but since I am required to use 100 words so be it. A very thankful person.
View full review
3 comments
Guest

Hi Certkingdom!!!

Finally I passed my CompTIA Certification with a good score !!!

Thank you, CompTIA updated this exam literally a few days ago, so I am very impressed to see it here at Certkingdom. I am due to take it in a few weeks, and will share my results once I'm done. So far, I purchased the SY0-401 here at Certkingdom, and it really looks fresh and updated. Questions cover all the new areas listed by CompTIA and look very valid and professional, so my hopes are high.

Kiki ***

Guest

I'm glad i looked up reviews and stuff i almost bought it im a mother of one i'm 21 and im losing hair and its really thin and i thought id try it lucky enough my 2 year old keep *** up the recording by screaming mommmy lol my son saved my *** before i could order but thanks everyone for posting your comments and reviews thatnks alot have a great day everyone

Guest

I want to tell everyone this my dad said that you can go back long as you have the paper work you can sue them for false ads and scamming customers this attorney i use all the time he's the best his name is dan gauthier his number is 314-726-**** my dad said to give him a call show documents that they scammed you and they can sue them for more money that they *** customers over with trust me my dad knows alot lol

View more comments (2)
TheGamestanista
map-marker Portland, Oregon

That won't beat me!!

I read reviews before I ordered and they were good. So I ordered.

Then I went back online to find more reviews like these!! So I called immediately to cancel!! If they decide to try any of their fraud on me, it will be a cold day!! They will be trying for a long time, since I make it a point to order with prepaid credit cards when ordering online!!!

My real credit and debit cards are safe from these weirdos!!! When I called the customer service, I spoke with TWO extremely rude people before being ASSURED my card would not be charged. The first one was a rude SOB!! i say i wanna cancel and he says, "why would you do that"?

i say, "I'm not interested and its too expensive". He says, "Well, isn't ya hair fallin' out"? I say, " I just want to cancel". He ends the call saying, " da numba's on da website".

WOW!! Then 2 days later some other RUDE girl calls to welcome me to Keranique and tells me to enjoy my bottles of shampoo... Ha!!

The jokes on them!! DON'T TRUST THESE SCAM ARTISTS!!!

View full review
Loss:
$79
marathon C
map-marker Chico, California

Didn't return phone call in 2 days as promised.

I left a message asking for a return call concerning my fingernails separating from the nail bed and burning scalp after just 4 days of use of the Intensive Scalp Treatment. The recording promised a call back with 2 days. After no call, I called again on the 4th day and was assured that my "order" would be cancelled. I hadn't made an order. Also I would have to pay for the return shipping of $7.95 as shown on my statement. When I first called to take advantage of the "free" offer, I was told that shipping was $5.00.
View full review
1 comment
Guest

Folks who have been burned or ripped off from this company,

Call your local states attorney office!

And call the New Jersey states attorney office, and the licensing board

To have this company's license revoked!

BBB will do nothing!

But your states attorney office will and contact your govenor's office.

Next, no one will tell you this, call your local sherriffs office for fraud, theft

. Account theft,make a police report. Then go to local small claims court!

Also contact your bank! They will launch and investigation!

Have your bank return the funds back to you!

You have protection on your credit cards, and debit cards!

Also contact consumer protection advocates!

You do have choices and rights!

Good Luck to all who have been scammed!

Be more careful in the future!

Brittanny Pru
map-marker La Grange, Illinois

Scammers &cons!!

TTheir 'customer' service is non-existent. Calls routed to 'product specialists'.

Even when you try to cancel the order they expect an immediate payment although you will NOT get the shipment. product does not work. Left my hair thinner and scalp itchy. Several attempts to contact customer service failed.

The product specialists tried to make offers for microderm abrasion but i have had enough if these *** artists. I hope these reviews prevent other people from making the same mistake. There is no such thing as 'trial offer'.

Its how tgey get access to your bank information. It is nothing but a scam DO NOT GET FOOLED!!!

View full review
  • 1
  • ...
  • 84
  • 85
  • 86
  • 87
  • 88