Anonymous
map-marker Decherd, Tennessee

Keranique Hair Care Review

They SUCK!!!!! Worst product ever!!!! They keeping taking money out of your Acct., after you have Cancelled!!! Then they take their own sweet time putting it back!!!!
View full review
Reason of review:
Problems with payment
Anonymous
map-marker Charlestown, Massachusetts

Keranique Free Trial Review

Well I wish i had read all of this before i order this ***. I had called a few days before my trail i ended the CR told me I had until July 3rd to cancel. I called July 6th to cancel. I was told, I would have to pay $150 just too cancel. Child bye. Who paying $150.... Talking about its in the terms and conditions clearly it wasnt smdh
View full review
Reason of review:
Pricing issue
Jayven Auo
map-marker Jersey City, New Jersey

My hair is falling out after Keranique

This company is taking money out of my account without authorization. My package came damaged and looked really CHEAP. The shampoo smells weird. The Minoxidil is way over priced, you can get the same stuff for a fraction of the price at any grocery store. My hair started to fall out almost immediately. My hair issues have gotten worse. They also started to charge my credit card $80 month and they won't stop. They were not authorized to do this and when I called, they claimed their terms are clear. THEY ARE NOT, it is in fine print. This is against the law, i have submitted complaints to the FTC and consumer protection agencies. As well as the BBB. If you got scammed by them too, please contact them.

I think i have to get plugs now. I am going to sue these *** artists. How are they even still in business after they were already caught and lost a class action lawsuit doing the same scam with their skin cream product.

Anyone interested in joining me in another class action lawsuit?

http://www.hydroxatonesettlement.com/

http://www.topclassactions.com/lawsuit-settlements/lawsuit-news/1303-hydroxatone-free-trial-is-a-scam-says-class-action-lawsuit/

View full review
Loss:
$168
31 comments
Guest

my hair also did the same thing

Guest

I purchased Keranique on HSN. I thought it was a good deal because you receive larger volumes of the product.

After using it for a month my hair was falling out in clumps. I call Keranique. The guy I spoke to said he couldn’t find mr in the system. I told him I purchased it from HSN.

He told me to call them. I told him this is their product and I wanted to know if that was normal to be loosing more hair. He said I should call HSN. I hung up on the jerk and went onto the Keranique website and wrote to them.

The message said someone would contact me with 48 hours. It’s been over a month. Nothing. So I returned the product to HSN an explained they should not sell this.

HSN is great.

Keranique is horrible. They do not stand behind their product.

Gianna Vaq
reply icon Replying to comment of Guest-1482461

My hair is still falling out after 3.5 months False advertisement!

Guest

Same happened to me losing clumps of hair and what hair is left is very brittle breaking very badly. I want I on lawsuit!Please email me @: haleydawn22@***.com

Guest
reply icon Replying to comment of Guest-1472680

I would like to join the lawsuit. My hair started thinning and falling out in about three weeks when I noticed breakage.

I call them and was told the hair must shed allowing for new hair to grow. That was bull. I’m very upset about my hair.

After having it all cut off I still have baldness that I can’t hide. They should be ashame.

Guest

Yes I wouldlike to join you in suit. My hair is permanently damage even after going natural. I permanently have a spot in the back of my head

Gianna Vaq
reply icon Replying to comment of Guest-1347051

PISSED

Guest

Im having the same issues falling hair none growing areas on my head i didnt realize it was from the keranique until i read up on the complaints.. what can be done?

This is a very aweful situation. Some areas growing and others are not!!!

Gianna Vaq
reply icon Replying to comment of Guest-1345116

My hair is still falling out after 10 weeks

Guest

*** it's March 2017 how in the *** is Keranique "The hair treatment product that is fine print gaurenteed to make your hair thinner and fall out in clumps for 6 months to a year so that your own new hair can naturaly grow back" Company can still be ripping people off not only taking peoples hard earned money, but also stealing peoples self worth, self esteem, self being and happiness. In all these years why hasn't this company and it's employees been shut down, prosecuted and made to pay for all the damage, major hair loss, pain an sufferering and the cause and effect to the people who believed in Keranique's messed up bogus *** product because of the lies, false advertisments & promises this company made to all the wemon, ladies whatever, to any females who are starting to have or having problems with hair that wont grow, or was getting thinner due to hair loss.

We were promised thicker, stronger and healthier regrowth of hair. I was 38 when I used your product treament 6mo ago. I'm 39 now and what I got for believing Keranique's false advertisments and promises was seeing all of my beautiful strawberry blonde hair falling out in clumps in the shower and my hair brush. I can barely touch my hair without tons of strands falling out.

I thought maybe cutting it shorter would help it not fall out but it didn't. Something needs to be done about these scammers.

View more comments (30)
Anonymous
map-marker Ashburn, Virginia

Keranique - Hair Care Review from Ashburn, Virginia

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I tried this product after the 30 days no change in my hair accept drier. Tried to return and would not allow a return of dissatisfied product due to no returns after 30 days even if you are unsatisfied. They did stop further withdrawals on my credit card. Thank God for that,however, I want my money back. Not happy. Sooo think before you buy! Unfortunately the product is rogaine in a fancy bottle with fancy bottled shampoo and conditioner. Not at all as advertised!
View full review
Reason of review:
Bad quality
Anonymous
map-marker Charlestown, Massachusetts

Keranique Staff Review

Complete idiots.... When you ask for a supervisor they have you on hold for 5 minutes then come back and say, they are in a meeting. Yeah Okay!!!!! Reporting them to bbb
View full review
Reason of review:
Poor customer service
Anonymous
map-marker Laval, Quebec

Beware of hidden companies that charge monthly fees when purchasing this product product

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I , like so many watching *** commercial decided to try this "amazing product" what a joke! First of all product does not work and most stores sell shampoos with same ingredients.

Second they say free trial but shipping & handling fees cost me 40.00$. Also they offered me some program that would help me save money on gas, groceries..... I refused twice stating I only wanted the product. I get my credit card statement and there it is 3 charges for some company called HOLIDAY SAVINGS, SAVINGS STORE which charged me 17.95$ 3X ,twice in October , a day apart and once in November.

I called back and spoke to 5 people. The manager RON explained to me that there is a voice recording which Keranique gives a portion to these companies which recorded me agreeing to try these companies. I know I didn't. I asked for proof by hearing these recordings and they stated I needed to hear them from Keranique.

I never received an email nor written documentation on these programs , which were lamely explained, that maybe it got lost in the mail.... They finally cancelled my membership (which I never agreed to) and dropped two of the charges. Would not drop initial 17.95$. Then the most incredible thing happened, when I called Keranique ( 24/7 service number) their office is closed!!!!!!

Imagine that . NEVER AGAIN BEWARE OF COMPANIES LIKE HOLIDAY SAVINGS AND SAVING STORE!!!!!!

View full review
Loss:
$58
Cons:
  • Manipulative lies and scams
Reason of review:
theft, false advertising

Preferred solution: Full refund

Lacosta Ggn
map-marker Brentwood, California

Returned Item, but No refund issued>>DO NOT ORDER KERANIQUE**FRAUD/CROOKS

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
July 31 2014 I ordered KERANIQUE 888-237-**** which I was charged $7.95 shipping cost. Product did not work as Advertised & I cancelled the order August 13, 2014 & Charged $7.47 shipping cost of their "return Label". I was told that they need to sent me the "Return Label" & I will need to ship it which is the only way to do the return. 5 days later,I did not get the label so I called again & said they will mail it to me again (I requested it to be emailed, but they do not do it that way). I received the Return label & mailed product back on August 22, 2014. BUT they charged my visa $159.30 claiming that the item was NOT returned. I disputed with my VISA, but since the shipping label they sent does not allow for delivery receipt or any other changes to the shipping & I had "No Proof" that it was sent back to them. They are CROOKS!!!!
View full review
Loss:
$166
Reason of review:
Poor customer service
1 comment
Guest

It's 60¢ to add proof of payment at the USPS, it can be added to any package, prepaid or not. The shipper simply oats the 60¢ at the point of mailing the item.

UPS always offers a "proof" receipt.

I'm sorry you were burned but a receipt is easy to obtain.

Anonymous
map-marker Tulsa, Oklahoma

Other Product Review

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I bought Keranique and two weeks later I had a HEART ATTACK. . When I got home from the hospital. I read the labels. Then I read on the Internet IF YOU HAVE HEART DESEASE "DO NOT USE THIS PRODUCT ".. Well I didn't know I had heart desease until I had my HEART ATTACK! !!!!
View full review
Anonymous
map-marker Durham, North Carolina

Keranique Hair Care Review

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
For all these trails, pills and hair products. To get them before they get u.. go to CVS or Walgreens and get a prepaid card with just the amount you need and when they try to sneek and charge..Surprise
View full review
Reason of review:
Problems with payment
Anonymous
map-marker Clay, New York

Cancellation Policy Review

Did not call this company it popped up on my computer while making reservations. Trying to csncel were very rude. I have cancer & don't even have hair. Finally my Mom called. Will cost me to send back. Did not give them my creditcard. Scam. Sll i did was x out so i could read my reservation. Going to report this company.
View full review
Reason of review:
Poor customer service
Anonymous
map-marker Fort Lauderdale, Florida

Keranique - Hair Care Review from Fort Lauderdale, Florida

They said its suppose to help you grow healthier hair and help your scalp but i got the worst dry itchy scalp and horrible dandruff to boot. I called and they said its "suppose" to feel that way before it gets healthy, what a lie! The only thing that has helped me with what the keranique system did to me is believe it or not apple cider vinegar after only a week of using it im back to feeling great
View full review
Reason of review:
Bad quality
Aaryn Voc
map-marker Phoenix, Arizona

WOW! I CAN'T BELIEVE the MANY remarks on how HORRIBLE this company is!

So far, I do not have a story like everyone else, but I'm afraid it may turn out that way! I only ordered a trial, where I was to pay the shipping & handling, and I am very disappointed in MYSELF for not checking up on the company thoroughly before that! I am normally a very skeptical person, but was glad to see such an ad on Yahoo, and trusted them, although I realize now it is not their fault, but mine! I still have not received my sample, and now I fear future charges on my card because I failed to read the "fine print." I've never seen a site where there are 100% if bad reviews before. Maybe this is why I've never ordered on-line before.... I guess this is a wake up call for me!
View full review
Cons:
  • No one is satisfied
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous
map-marker Oakland, California

Free Trial Review

I tried the product and it didn't work for me please cancel my trial don't send me anymore please
View full review
Reason of review:
Not as described/ advertised
Anonymous
map-marker Winston, Georgia

Hair Care Product Review

PLEASE, PLEASE, PLEASE,PLEASE.....do not sample or buy this product it do not work I advise everyone. Instead of the product helping my hair it took it out even worse than what it already was its just horrible.
View full review
Reason of review:
Bad quality
Anonymous
map-marker Casper, Wyoming

Failure to stop billing after shipment refused

I ordered a SAMPLE and paid 7.95 (although you claim 3.95) and you charged 79.95 as you claimed I had not cancelled and returned the full sized Not SAMPLE orders and would not credit that 79.95..I then received an order and I refused it and you have charged another 79.95. I thought I had learned an expensive letter with the worthless first payment. They refuse to credit my credit card for the shipment refused although they acknowledge that it was returned to them. I am NOT PAYING CREDIT CARD CHARGE WITH the explanation as to why it is not due and should not be carried on my account. State of Wyoming, Consumer affairs is being advised of your methods of doing business and handling complaints. You state my account is closed and I would respectfully request that you remove this charge to avoid any further bad feelings and customer dissatisfaction. Perhaps you just don't care. I have paid for what I received and cannot use....EXPENSIVE LESSON
View full review
1 comment
Guest

I'm really worried. I just called this morning to return my " free trial" I was asked 1) did I want to give this free trial to anyone else.

My answer was " no" however, the lady would not allow me to cancel without asking me more than 5 more times different options that I would still wind up paying them for something I called and said I do not want!

I will not know for sure until this package gets returned to them.

I'd say do not do business with this company.

  • 1
  • ...
  • 68
  • 69
  • 70
  • 71
  • 72
  • ...
  • 88