Anonymous

Not happy

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Not happy, feel ripped off. No disclosure regarding billing currency exchange from US dollars to Australian dollars.

Hair Care trial promo states $79.95 which jumps to $109 when billed. My trial stated 2 days left, seemingly to return product, my 'personal' customer care rep could not see where that was stated on my account, insisting that I still owe a 2nd payment. After stating I want to close my account, and letting her know I was not happy, the rep is still trying to sell me more products.

Leaves me fuming :( Regarding the product itself, it's ok, but left my hair very dry so had to use extra conditioner of another brand, it feels a little stronger, but alternative products on the market are probably just as good and cheaper without making you feel hostage to a promotional programme. Summing up, not a nice experience.

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Reason of review:
Not as described/ advertised
Anonymous
map-marker Brooklyn, New York

Keranique - Hair Care Review from Brooklyn, New York

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When I first ordered keranique, I was excited and after applying I got a bad headache, but I kept using, thinking it wasn't nothing and not making the connection, until after maybe the third try I call them and that's when I found out after talking with one of there rep's and explaining what I feeling when using, I went over a few things about myself and during that conversation I learned that the product interfere with high blood pressure medication and at that time I cancelled my order., they don't tell you the side affects right away cause if I knew I wouldn't have order to being and go though to continues charge they give each month., and even after I cancelled they still kept on charging me it took awhile before the charges stopped.

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Reason of review:
Bad quality
Anonymous
map-marker Green Valley, Arizona

A Scam!

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I responded to an ad on Facebook which stated that I could get the products on a free trial basis for $5.00. Was I surprised when I saw a charge on my credit card, not for $5.00, but for $79.95!!! I went on the website and was able to cancel all future orders, but I am stuck with what I got and the $79 charge. I won't waste my time calling them, as I don't have hours to waste on the phone trying to get my money back. And I don't want to waste my time sending it all back either, because they probably still won't give me a refund. And the peppermint is too strong for hair. I have used another hair product with mint in it and it also dried out my hair. What a rip-off!!!
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Loss:
$75
Cons:
  • Hair product
  • False free trial
  • Time wasting
Reason of review:
Pricing issue

Preferred solution: Full refund

Anonymous
map-marker Indianapolis, Indiana

Review in Cosmetics and Toiletries category from Indianapolis, Indiana

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First off they scammed me out of 40 bucks. I'm at a lost for a product that I did not even want than they gave me a gift certificate that I do not want like no, I want my *** money back. They don't tell you that if you cancel because you know heaven forbid you have four small kids and you need to buy diapers and school supplies, you will be charged 40 bucks for canceling. On top of using the product how you are supposed to and it seemlike no difference with my hair loss. I'm a very unsatisfied customer. I will never recommend this to any one!
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Reason of review:
Return, Exchange or Cancellation Policy
Anonymous
map-marker Clarksboro, New Jersey

Keranique Hair Care Review from Clarksboro, New Jersey

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I was very disappointed in all products that came in the kit, 1st the hair growth treatment with minoxidil had less than half that of Rogaine, which is a third of the price. Also the amount of alcohol in some of the ptoducts are very damaging to hair. I'll send my kit back. Hope no one else gets fooled like me. With our quest to try just about anything to grow hair back this is deffinetly one to skip.
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Reason of review:
Bad quality
Lezli Ixw
map-marker Barrington, Rhode Island

Keranique Shampoo Review from Barrington, Rhode Island

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I also tried the Keranique in hopes it would fix my damaged hair. I am blonde, and unfortunately the well water where i was living for two years damaged my hair so extensively i was afraid it would never come back.

I had hair loss, HORRIBLE breakage, and my hair was incredibly coarse from the high minerals in the water. I put a water filter and softener in, and purchased many hair products to try and help my hair. Keranique did NOT help. I noticed not only did it not help my hair grow at all, it made my hair so dry it made the breakage WORSE.

After 2 weeks i decided to call to send the product back. The customer service i spoke to was so irritating i was happy to get off the phone. Just because you offer me your bad product EIGHT TIMES at a lower price, does not mean im going to want it! It did not help my hair it only made it worse so why would i spend $70 on shampoo thats no good.

I can buy better shampoo for literally a dollar! I tried to post a review on the keranique site, but it wouldnt let me. Imagine that. I was smart and kept an eye on my account, specifically marked when I recieved the product, and followed all instructions to send the product back.

And i made sure that i got the tracking number from the post office and kept my receipt in my wallet. They also dont tell you when you pay the $3 for trying the product you also have to pay the $10 shipping to send it back.

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Reason of review:
Bad quality
1 comment
Guest

I'm a blonde to and my hair used to be the same way I use Organix Org you can get it from Walmart I get the Coconut Milk it does wonders Coconut is the healthiest thing for your hair and after shampooing and conditioning for a week about 2 times a week I condition and the shampoo last it keeps your hair from drizzling and really shinny and if I don't use that I use bed head it does wonders to but is a little more expensive

Anonymous
map-marker Boston, Massachusetts

Buyers be Aware Keranique is very deceiving.

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I was also deceived with the false add. I thought it was a FREE TRIAL AS ADVERTISED with a S&H charge of $2.95. After I paid it on my charge card, I started reading all the bad reviews about Keranique and I decided that I did not want the product. I got it in the mail and sit it aside. I got a call from my bank stating that someone was trying to process a fraudulent charge on my credit card, I asked them not to pay but somehow Keranique managed to get the $79.95. I called them and tried to cancel but they said that 30 days had passed and they said that I had to pay another $79.95 because the first amount I paid was only half of the bill. they proceeded to send me another shipment and bill even though I asked them to cancel. Thank goodness that the last technician I spoke give me the information to mail back the second shipment. Buyers be aware.
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Cons:
  • Dishonest staff and company
Reason of review:
Poor customer service
Akili Lsr
map-marker Hunters Hill, New South Wales

Short Review on June&nbs-04:00;11,&nbs-04:00;2016

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You taking money out of my account illegally you ate brraking the law and putting me in debt i emailed you revoking my permission to take money fom my account a montj ago
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Reason of review:
Problems with payment
Anonymous
map-marker Gardner, Kansas

Keranique Customer Care Review from Gardner, Kansas

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This is a ripp off, i purchass the trial keranique luck i open it and tried it one time , i read one off the reviews, and it was very helpful, i called customer service, i spoke with jennifer she was nice until she knew i wanted to return the product and closed my account, i did customer service in collection for 20 years, her attitude was nasty, but i learned to overlook ignorance. people woman it is a rip off. I took this to two beauticians, they told me same thing, i caught it in time and sent the product back. Its to expensive and thts why they want your credit card. RIPOFF MERCHANDISE.
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Reason of review:
Poor customer service
Sinclair Yti
map-marker Yass, New South Wales

Not so FREE Trial?!?!?!

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I signed up for what I believed to be a FREE trial of the Keranique hair re-growth program. I was happy to pay $1.99 for the shipping of 60 days supply for FREE....or at least that's what I was signing up for. I thought, what the ***, lets improve my hair, get some extra length on it, see if it works, it is a free trial after all.

The box arrived in a very timely fashion, but it wasn't what I expected it to be. I expected the hair serums, the box contents were daily nutrient tablets. I thought ok, lets have a go. But I was getting an uncomfortable feeling from the invoice, it listed two future dates for $59.95 payments to be taken out after the 30 day risk free trial.

I rang up after two days to say I didn't want to continue with the future shipments, it wasn't the product I thought it was. The person I spoke to, despite having a hard to understand accent, was polite, if a little sales pushy, and cancelled the auto shipments. I thought I'd just ask, "There won't be any further payments taken off my card right?" to which I was answered, "Yes, you will be charged for the product you received."

Hang on a minute!!! What happened to the FREE TRIAL???

I advised the sales person I DIDNT want to pay for the product, it was not what I was expecting.

So I was told, "OK, just return it to us. Unless you want it for 50% off, and I can send you a free gift?"

"No, thank you. I don't want to pay any money on this product."

So I was given return directions and hopefully, I can resolve this so called FREE trial at no further cost than the return postage!

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Loss:
$20
Pros:
  • Quick answering of phone
Cons:
  • False free trial
Reason of review:
Not as described/ advertised

Preferred solution: Let the company propose a solution

1 comment
Marrietta Ahu

I agree that's exactly how my cancellation went and I was supposed to be on that trial.

Anonymous
map-marker Decatur, Illinois

Customer service turned frown upside down

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I did the same thing I spoke with their customer service and I was at my wits end because they will not break the "it doesn't matter you had it for 30days it doesn't matter if you used it or not" script so I decided I'm standing firm and I'm not going to break either and told the car I was going to pay the charge of $84.xx and that would be it! The irritated rant began and they were advised they would not get another dime for something I could not use due to my allergies I am celiac and I refuse to pay for something I cannot use! I'm returning it and you will not get another dime!! The young lady requested I hold so she could do some research I held the phone for probably no more than 2-3 minutes and she returned with a reply that I definitely could return the shipment I had received which was still unopened she was sympathetic to my condition and apologized and wished me well as she was able to personally relate to my situation. I hate bringing up that I have celiac but the situation had me really pissed so I was ranting and was going to call my cc company and cancel my card! I will not do anymore free trials!!!!!!!!
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Cons:
  • Charged more than advertised
Reason of review:
Not as described/ advertised
Anonymous
map-marker Carrollton, Georgia

Fraud use of credit card

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i tried to buy this product in Dec 2015 and my card declined. No problem, just means call back when you have the funds and it is not a true valid sale, right??? Well not with this company they will keep your personal information on file including your credit card and security code and continue to try your card until they get the money. All without your consent or knowledge. When you complain they will offer you to get a refund but you have to return the product on your cost. Of course you can make a stink and you will get to keep it all and they will refund your money, but either way, it was fraudulent use of my credit card and personal information...
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Loss:
$160
Cons:
  • Underhanded use of personal information
  • Keep charging me
Reason of review:
Problems with payment

Preferred solution: Full refund

1 comment
Guest

Ana Kovac ordered the keraniqie product sent to my address to ana canning.Ana Kovac phone number is 049048****. Do not send me any rubbish.

Anonymous
map-marker Macquarie Park, New South Wales

Keranique Hair Care Review

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Product didn't work. Cancelledvin time frame. Got return number for both products and returned to address given and got signature for both products and todsy they still deducted my credit card $115. Extremely pissed off. Dont use this trial ***.
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Reason of review:
Problems with payment
Anonymous
map-marker Werribee, Victoria County

Keranique - Free Trial Review from Werribee, Victoria County

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Disgusting customer service and money thiefs. Signed up for 30 day free trial just pay shipping never recieved goods then they continued to take money from my account. Even after order has been cancelled now total over 169.95 when requested refund was denied and refused and have had sheriff sent out to collect product from me which dont have as was never recieved have had to cancel and change bank accounts to prevant further theft of money by this company
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Reason of review:
Pricing issue
1 comment
Guest

Wow was just about to buy this

Anonymous
map-marker Rochester, Minnesota

Keranique - Hair Care Review from Rochester, Minnesota

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Im almost bald headed I have been using this product for about 7months I got results in the form of hair loss im amost bald headed from using this product.when I called in to tell them my results the person told me the product can't grow dead hair,so the product works like this, it suppose to take away dead hair and the hair is suppose to grow back fuller and longer, well I'm still waiting for the longer and stronger hair. I don't see my hair coming back at all.shame on the person who made this product, preying on people who only wants to have longer hair.so be warned about this product,it will take all your hair out
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Reason of review:
Bad quality