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1.5 Based on 302 reviews
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  • Customers like
    • Time wasting 3
    • Disgusting 3
    • Shampoo and conditioner 2
  • Customers don't like
    • Terrible customer service 22
    • Price 19
    • Manipulative 10

It presented as a free trial - just pay for shipping $4, they don't have the guts to tell you that if you keep the product they will bill you automatically,(so not free). Then to return it, you have to pay. You are still not done you have to call them after you ship it back to them and get them to close your account. I just wast over 20 minutes on the phone trying to tell her I wanted to cancel and return to get the address. It took 20 minutes... Read more

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I dont know wether the product works or not cuz when i seen the real price i thought they were crazy i git ahold of cust service and asked for a return label which the never sent and then charged me again! Read more

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My worst SCAM I've experienced! They don't make it clear enough that the total payment is 150$ it's not even as good as people say it is. I have really thin hair and it irritated my scalpt and I actually proceeded to lose hair instead of "GAIN" which is funny because the product is suppose to "regrow"

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I had avterrible experience with the false advertising of a free trial shipment. I called immediately upon receiving the trial shipment that came with a notice of the automatic refills I will start receiving to the tune of $150. This is no free trial. The phone rep said it was all in the fine print and the only way to avoid the shipments was to return the product. He became abusive on the phone when I questioned the premise of the free trial... Read more

Was this review helpful? 5 3

It's amazing

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I responded to the TV ad for Keranique. I tried to cancel when I realized this was a forced purchase instead of the free offer they purported. The representative insisted the product was already sent out. I tried the product and it made my scalp itch. I went to their website to cancel the product. They did not sent the package to return to unused portion of the product. More than a month after I cancelled the product, (which customer service... Read more

Was this review helpful? 6 0

Worst customer service ever when I called to cancel the trial pack. Unfortunately I was not quick enough to cancel the free trial pack and received the second delivery. They charged my credit card $160 US (NZ $226) for it and all there was was 2 large containers 2 medium size containers and 2 small containers......and there was no improvement in my hair from using the free trial. Looking at the ingredients and I don't see much difference between... Read more

Was this review helpful? 1 0

I am living in Australia and when I cancel about a hour ago they said I have to pay US $279.80. I don't have that much to pay. They told me that all I have to do to cancel is to send back the shampoo and conditioner back and pay just for the post. I also got those pill that I ve not touch.

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I ordered this product and emailed them to cancel future orders. I gave them my nane and customer number. The wrote back and said they were unable to locate my account. In the meantime, i called cust service and after going back and forth with the representative he hesitantly (hopefully) canceled my order. Once they get youtr credit card number, they just want to keep racking in your money. The product causes severe itching and dryness to my... Read more

Was this review helpful? 5 0

I ORDERED WHAT I THOUGHT WAS A FREE TRAIL PACK OF KERANIQUE PRODUCTS WHEN I RECD THIS OFFER AFTER FILLING OUT AN ONLINE SURVEY. I WAS TO PAY JUST THE SHIPPING AND HANDLING CHARGE. BUT SOON AFTER I RECD THE PACKAGE, A BILL FOR $177 ARRIVED IN MY EMAIL BOX. LUCKILY I HAD NOT YET OPENED THE PACKAGE SO I GAVE IT BACK TO MY MAILMAN AS A RETURN-TO-SENDER' BUT WHEN IT REACHED KERANIQUE, THEY SENT IT OUT AGAIN TO ME. IN THE MEANTIME I HAD COMMUNICATED... Read more

Was this review helpful? 3 2

This is the WORST product ever. Waste of my time and terribly overpriced. They also do not explain the payments AT ALL. Disappointed and broke due to $300 worth of product that doesn't work. If I knew it was so expensive I would have never tried this! I wanted the free trial and that was it but they kept charging me for stuff I never wanted! They will only use you for your money. Read more

Was this review helpful? 0 0

**EVERYONE PLEASE BEWARE**My husband wanted me to try this product because I have crown alopecia. I read a lot of reviews of people upset because they owe a balance before they received the product as myself. I'm writing this review because some people felt those bad reviews were because they missed the deadline to return the product...AGAIN, PLEASE BEWARE THAT IS NOT TRUE!!!! Keranique Daily Essentials Shipped: 11/18/2016 Trial ends in 44 days... Read more

Was this review helpful? 3 5

Crude rude ***, returning product and hes rattling off other products. No thank you!

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I ordered the product off the T.V . the very next day i recived a call from there customer service. She wanted me to aff more products for 30 mins i told her no thank you. I finally just told her just cancel my order. She said no you need this. I told her again no thank cancel it. Ok she said. So today they took 56.00 dollars out of my account. So i called them and the rep said oh it wasnt cancelled because you didnt call us. What bull give me... Read more

Was this review helpful? 1 0

Keranique fraud!!! Hair falls out more you stop using it. Solution burns scalp and vitamins made extremly tired. Customer service the worst and the billing issues keep coming in after cancelation.. FRAUD!!Fraud!!!FRAUD!!!

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