Pissed

It's obvious that you work for the company. You keep repeating yourself with the same lines. However, do you use the product? Have you ever had to call customer service for this company? Have you placed an order with this company and never received it?? People work hard to make money and trust when a company says they will send you a product you have purchased? Also yes it does say " risk free" not " free" but that means there is no risk to you the consumer. However the minute you order the product, they start charging you more money before the 30 day trial is up. Then not sending out the shipping labels on time playing the run around game so they can charge people's cards. It's BS. No one in customer service cares about people anymore.

These company's are all a bunch of crap. It clearly states in the commercial that you will see and feel great results within 8 short days. That's when it would become risk free. You would see positive results and then make your decision on the fact that you love the product. Also, these kind of companies never explain to you that they will be charging your credit card all kinds of additional fees. They just do it without your consent and then make it impossible to talk to anyone in customer service. Then the people you do get are rude. Not good business.after all that's said and done, you end up having to cancel your card and still have o o find a new product. These companies are taking advantage of people that really need some help. They are unhappy with a problem they are having and trusting a company to help them. Most people who have hair falling out are maybe a bit older get excited when they see a commercial that promises hair growth. I get that these sort of products take some time and patience but then the commercial should not say that you will see and feel results in 8 short days. Seriously, when you have 30 days to return a product, the company needs to be available for you to be able to do that and also be friendly and send the shipping labels before its too late to return the product. And that is exactly what the company is doing, stalling. Please people, make sure to always do research on a company and product before purchase. And do NOT read reviews on the companies actual website. Just type in reviews on whatever product it is and find reviews on their own.

I ordered the "free" Keranique products based on a TV ad I saw the latter part of Dec. 2011. I never received the "free" product..and now I've been charged twice (once for Jan 2012 & once for Feb 2012)....still I have no product...I have called customer service 800-672-2259 and spoke with Tyler @ ext 724...and asked to stop billing me for NOTHING....he said he was taking care of this matter today.

It's not a free trial. It's a risk free trail and the terms and conditions are delivered on the initial call, in the invoice, and on the back of the product literature. None of the Keranique offers say free trial. A risk free trial means you can return the product to avoid being billed. No company is going to send you $160 worth of product for free.