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2.0

Ordered the product for my wife, she read reviews and determined that she did not want to use it. Returned the product with 5 days of receiving it (with tracking number) then saw a charge of $79+ on my bank statement.

Notified bank to not honor any additional charges from Keranique as I was cancelling the service. Within 30 days received another shipment from Keranique. This time, I contacted the 1-888 number, and spoke to customer service Senior Representative, who identified himself as Dan, at Ext 222. Explained to Dan, the situation of the first shipment, and that I was calling to request "return shipment" information, and cancellation of the account with this product. He immediately stated that he was a senior representative and could offer me a special price reduction of $159.99 to keep the 2nd pkge.

Told him "no thank you", he then offered another special price reduction of $119.99 to keep the product. Again, I declined the offer.

He then offered a further reduction to $79.99 to keep the product. Again, I declined and asked Dan this question...why would I agree to any of the offers if my wife was never going to use the product??

He then made a final offer to sell me a "suave" for my scalp", which I also declined.

He then agreed to give me a "Return Mail Authorization Nbr" and the return address: Karenique Return Processing Ctr, P.O. Box 2018, Mechanicsburg, PA 17055. Dan also recommended I get a "tracking nbr" for the package being returned. I must state that at no time was Dan disrespectful during this telecom beyond the "sales tactics", however, at the end I did remind him to add a "marked note" in the computer ...cancel this account, do not bill me, or ship any additional products to this address.

Reason of review: Problems with payment.

Monetary Loss: $159.

Preferred solution: Full refund.

Location: Fredericksburg, Virginia

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Thank you so much for posting your comment. I've been dieing to try this but thankfully read some reviews first.

I have definitely since changed my mind. I appreciate your honesty and concern

Linda