Keranique Complaints and Reviews

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  • 181+21 mobile complaints
  • $13.9K claimed losses
  • $69 average
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  • 20 hours ago
  • Cosmetics and Toiletries
  • San Diego, California
  • Ineffective Product Refund
  • 162

After trying the product that did not work for me, I called the company as directed within the 30 days. They sent me a return label to ship back with step by steps instructions that I followed to the T and immediately sent back with unused product when I received the label. I then received another shipment that I sent back unopened immediately. Called company two months later as I never not... Read more

Was this review helpful? 4 0

It made my hair hard , & I stopped. Then my hair got really short. Not back to normal yet. I am so hurt. Add comment

I just want to say that I haven't tried it but whenever I order stuff like this I use a prepaid card. That way they couldn't get more money if they tried! Add comment

Please you guys ...go to your credit card company and dispute the charges. It is illegal for them to charge you. You will get refunded by your CC company AND if enough complaints are registered by the credit card companies then they will no longer be in buisness!!!! Add comment

My experience with keranique was a huge disappointment!!! I do believe they have over charged me even after I cancelled the service! They kept running my charge until the payment went through and did not send me an e-mail to state it was being declined! Now my card is over the limit and I now have to pay a huge over the limit fee! Something is not right with doing business this way!!! Add comment


  • Sep 09
  • Cosmetics and Toiletries
  • Refund Policy
  • 1043

I ordered this product that was supposed to be$7.95 but was actually charged $146.47! I called to complain and was told I couldn't get a refund until I received and returned the products. I asked to speak to a supervisor and was told the same thing! I intern told them I was going to contact my CC Company and let them despite it with them for theses fraudulent charges. 4 days later they refunded... Read more

Was this review helpful? 14 2


  • Sep 07
  • Cosmetics and Toiletries
  • Shampoo
  • 1
  • 1
  • 1068

It does what it says it will do. But the cost monthly is just to much for me , I am on a fixed income. It makes me mad that there is a product out there that works , but only the rich can afford it. What about people like me, who can't afford the cost. I am tired and sick of the products out there like this one, who give us hope just to take it away because of money. But like I said it works and... Read more

Was this review helpful? 19 6


  • Sep 05
  • Cosmetics and Toiletries
  • Unordered Products Charges
  • 1
  • 1
  • 938

You were not at all clear on how much your product would actually cost me. I DO NOT!!!!!! wish to receive any more of your product. If you had been more forth coming on the monthly cost of $ 85.+ or I never would have allowed you such a horrendous amount of money. I will use what you have sent me but if I receive any product from you close to October I will notify the BBB. I realize that my... Read more

Was this review helpful? 12 0

Mom brought this for me when She seen my hair was thinning. Thw product worked for me, it stopped the thinking and reference my hair. Seem like a lot of ppl are complaining about the Customer service and not the product. Add comment

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