Keranique Complaints and Reviews

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Keranique
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  • 191+22 mobile complaints
  • $14.8K claimed losses
  • $69 average
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  • 13 hours ago
  • Health and Beauty
  • Unauthorised Shipments
  • 137

I just got off a phone call and I was treated by the worse type of customer service rep ever. If this is the way they treat their customers I do not want to do any business with this company. The rep's name is Casey extension 272. He did not allow me to talk to a Supervisor or transfer my call to a billing dept. I start to believe that I'm trapped in a great scam like some internet reviews said.... Read more

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  • 15 hours ago
  • Health and Beauty
  • Keranique Hair Rejuvenation System
  • 75

They are great with getting the product to you quickly. They are great with collecting your money quickly. Just DON'T expect any customer service, any questions to be answered, and DON'T expect to EVER have them make good claims for refunds if you follow their instructions for refunds of trying and evaluating products. The product did not work for me and I ordered the triple order with a promise... Read more

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My name is Lori Boldridge please help me!! My hair is still falling out please contact me @ 8162892333 Add comment

     

  • Sep 26
  • Cosmetics and Toiletries
  • Product Allergic Reaction
  • 948

Had allergic reaction to the product...I called customer service to cancel & was told in a very condescending manner by Anthony that I would be charged whether I wanted the product or not. He had me so upset by his attitude that I asked to speak to supervisor. He hung up on me! I called back & spoke to another rep, who wouldn't win any awards for his customer service either, finally... Read more

Was this review helpful? 19 4

     

  • Sep 25
  • Cosmetics and Toiletries
  • Doylestown, Pennsylvania
  • Keranique Hair Products
  • 824
Review about Keranique Hair Products from Doylestown, Pennsylvania
1 of 4

My hair had fallen out so. Bad it cause it to be bald I'm still dealing with the fact that my hair will never be the same I would like to warn people that this product is not what is supposedly too be...I'm embarrassed to go out in public. ..I ask myself. Why me... Read more

Was this review helpful? 6 3

     

  • Sep 22
  • Health and Beauty
  • Minoxidil
  • 1198

First of all, I can't use the Minoxidil because of heart problems. I called and was told that I didn't need the minoxidil for the product to work, that in fact the shampoo and conditioner was all I needed. they have really good sales people and I was talked into a year's worth of products for $300 and some dollars. Boy am I ***. Be careful. I think this product raises the scales on your hair... Read more

Was this review helpful? 13 8

     

  • Sep 22
  • Cosmetics and Toiletries
  • Cleveland, Ohio
  • Keranique Hair Products
  • 418

This product is not doing what it claims. I'm finding out that after using this product for a very long time as I have it still won't regrow any of my hair. I have followed all the directions on the correct way to use this product and the product doesn't do anything for me at all. I'm so tired of companies ripping off consumers and using paid well known public figures to hustle their products... Read more

Was this review helpful? 8 3

     

  • Sep 20
  • Cosmetics and Toiletries
  • Aurora, Illinois
  • Membership Cancellation
  • 875

I've had the same experience as all the other consumers that have complaints! I called in to let them know that the product wasn't working for me and that i wanted to cancel and i got the run around about i hadn't used the product long enough and i shouldn't cancel, i still have time before the thirty days was up. I hung up and called back and then the next rep said ok he cancelled the membership... Read more

Was this review helpful? 21 4

     

  • Sep 19
  • Cosmetics and Toiletries
  • Battlefield, Missouri
  • Cancelled Product Charges
  • 503

I ordered the risk free(joke) trial. I called and cancelled as was part of the agreement. I also sent all products back within the required time. I was still charged for all the products even though I no longer had them. My bank account was in danger of being overdrawn because of their not crediting me with the return. I upheld all my areas of the agreement. They did not. Very upset!!!! I... Read more

Was this review helpful? 17 6

     

  • Sep 18
  • Cosmetics and Toiletries
  • Product Return
  • 1
  • 1
  • 402

I called Kernique in 30 days to return products explaining that it was not helping me and I was told to give it more time and to call them back in 2 weeks, I called them back and they again said to keep trying it and to give it more time. In the mean time I realized they had charged my account and when I disputed the charge I find out that because I did not return the product in 30 days I could... Read more

Was this review helpful? 7 2
 
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