Keranique Complaints and Reviews

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Keranique
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  • 173+15 mobile complaints
  • $13.2K claimed losses
  • $70 average
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  • 27 minutes ago
  • Cosmetics and Toiletries
  • Keranique Hair Loss System
  • 3

I ordered & paid $4.20 on 7/9/14 for the trial. Never opened it until 7/30/14 because of cancer surgery. Very upset with my illness and never used it & now I have been charged $84.95 and JOSEPH (x718) wouldn't even transfer me to a supervisor. I an't worry about my hair when my life is really hanging on. Can you please help me. I'm even willing to take half ($42.47). I am desperate... Read more

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  • Aug 15
  • Cosmetics and Toiletries
  • Trial Sample Charge
  • 1
  • 805

I just got the same as all the other reviews I signed up for the 3.95$ trial end up costing me Close to 320.00$ definitely buyer beware as soon as the money was gone I was never able to find the 3.95$ trial again when I called they kept trying to convince me to keep it at lower cost even though I told the woman outright that I had an allergic reaction to to. Rip off in the end for nothing it... Read more

Was this review helpful? 11 0

  • Aug 14
  • Cosmetics and Toiletries
  • Oak Park, Illinois
  • False Adverstising
  • 600

I never sign up for a 'free trial' in general, but I decided to give Keranique a try. The Free trial is only free if you do not get charged for it. You could be satisfied with it or not, but that is not a point, a customer should be giving a chance to try the product and then decide if they are happy enough with it to start paying for the NEXT order. Otherwise, the trial is NOT FREE. Thus,... Read more

Was this review helpful? 4 1

  • Aug 12
  • Cosmetics and Toiletries
  • Trial Sample Charge
  • 525

I called the number on my bank statement and the lady told me that I would be billed for 179.00 for the S/C and then another 259.00 for the monoxidil treatments. She offered to give me her employee discount. I repeatedly told her I wanted to cancel entirely and she kept trying to lower the price and giving excuses. I'm going to call my bank and see if I can stop having money taken out that... Read more

Was this review helpful? 9 0

  • Aug 11
  • Cosmetics and Toiletries
  • Unauthorized Charges
  • 1
  • 289

They took 191.0 out of my account, it was supposed to be 7.95, i had to close my bank account and I had several nsf charges because of this, I had 20 bucks in the bank, now im in the home and have a claim going, it has cost me more than money. Buyer beware, and I never got the product. They took 191.0 out of my account, it was supposed to be 7.95, i had to close my bank account and I had several... Read more

Was this review helpful? 2 0

  • Aug 10
  • Cosmetics and Toiletries
  • Unauthorized Billing

I absolutely was not told there would be two charges placed on my charge card for $79.95 when I ordered the $3.59 trial. I checked their website and I could not find it there either. The first time I called, I told them I did not authorize this charge and I wanted to speak to a supervisor b/c I was not getting anywhere with the person I was speaking. She said supervisor was at lunch. I asked... Read more

Was this review helpful? 0 0

  • Aug 09
  • Cosmetics and Toiletries
  • Continual Emails
  • 163

They claim they have no responsibility for emails sent several times a day. For weeks, after hitting links that some work and some don't, I unsubscribe numerous times. This tactic is abusive. Keranick continues to send email after email. They have the responsibility of moving me from mailings and disclosing the third-party that has been using my email address for other little know products. I... Read more

Was this review helpful? 3 0

  • Aug 08
  • Cosmetics and Toiletries
  • Charged Account
  • 2
  • 2468

I placed an order yesterday, even after reading all the negative reviews. I was still willing to give it a try and was just going to make sure I cancel it before the 30 days, if it didn't work. I spoke with a female -Sam Lopez- and she told me all I have to pay was the shipping fees of $7.95. She processed the transaction and right after I checked my credit card and did see a charge for $7.95 .... Read more

Was this review helpful? 24 0

  • Aug 05
  • Cosmetics and Toiletries
  • Free Trial Charges
  • 1
  • 979

I feel I need to complain about all of you who willfully gave your credit info to a complete stranger just because u heard free trial! If you were smart you would realize its not free if they need your info to begin with! Too many people want everything handed to them, you all thought u would use the first months stuff and then get your money back on top of it. By free trial they mean your first... Read more

Was this review helpful? 13 7

  • Aug 04
  • Cosmetics and Toiletries
  • Free Sample Charges
  • 902

I called their free sample hotline number to get a free sample and they charged my debit card $148.00. How they got $148. 00 from my account is theft. Because after I entered my debit card number, I got a final total and did not hit the number to accept the total. Because I heard the total and was given no option to decline or to speak to customer service. So I just hung up. Now my account is... Read more

Was this review helpful? 10 3
 
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