Keranique Complaints and Reviews

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  • 202+23 mobile complaints
  • $15.4K claimed losses
  • $68 average
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  • 1 day ago
  • Cosmetics and Toiletries
  • Phoenix, Arizona
  • Keranique Free Trial Offer
  • 616

Ordered the trial offer for my wife, with its trial fee. Two months later Bank Fraud division called me and said that a company was trying to force pay a 80.00 payment, got number listed and called them Bank assured me that if I cancelled before midnight , the payment would be stopped. Called at 11 AM, Keranique agreed to morning Bank Fraud called back and stated overnight Keranique... Read more

Was this review helpful? 6 0


  • Oct 21
  • Cosmetics and Toiletries
  • Michigan, United States
  • Product Return
  • 493

I just called their customer service to complain they cost me $35.00 ck fee and that I did not want their product after trying for 2 weeks(made my head itch) and ask for a return shipping label. They said they couldn't send out labels. Also they had put me on a auto ship. I told them to take me off!! So they just as much as told me for trying it cost me $112.00. Do NOT GIVE THEM your debit card... Read more

Was this review helpful? 11 0


  • Oct 21
  • Cosmetics and Toiletries
  • Product Return
  • 335

I purchased this product about 3 weeks ago it is hair was so dry using it and my scalp itched so bad! I attempted to return it after only having it one week I followed all the requirements on my label spoke with Cody in customer service to get my return number and he was VERY persistant to get me to try it for another two weeks and even pushing more products my way...I kept saying "NO"... Read more

Was this review helpful? 5 1


  • Oct 20
  • Cosmetics and Toiletries
  • Birmingham, Alabama
  • Product Shipping Charge
  • 325

I tried the risk free trial and paid $ 79.95. What they don't tell you, is you are billed $79.95 again because the trial is a 2 month supply. They lead you to believe the shipment is $ 79.95 while they come back and charge another $79.95. I called and cancelled my order after the second shipment. A month later, they said I owed $150.00. Customer service representative was rude and... Read more

Was this review helpful? 6 0


  • Oct 17
  • Cosmetics and Toiletries
  • Dallas, Texas
  • Free Trial Offer
  • 560

Cancel and they still tried to take money out of my bank. Go to Amazon and can buy the same thing for 49.95 instead of 160.00. They got the first 79.95 but not the second. The customer service person on the phone said he was crediting my second 79.95 for something I never got. DON'T sign up for No Risk Trial You Will regret it. You can look on the internet and get it cheaper. QVC has the same... Read more

Was this review helpful? 13 7

It did the total opposite of what they're saying that it supposed to do instead of my hair growing my hair started breaking bad then they politely charged me for the product and I neva told them I was gon continue using it after the trail period sent me bill for almost 200 dollars they gon be waiting for that Add comment


  • Oct 09
  • Cosmetics and Toiletries
  • Raleigh, North Carolina
  • Ineffective Cosmetics
  • 1
  • 1
  • 342

I saw no difference in my hair. They are just spending a lot of money on Dvertising!!! Read more

Was this review helpful? 6 0


  • Oct 07
  • Cosmetics and Toiletries
  • Unauthorized Charges
  • 2
  • 2
  • 1269

I was also interested in this product for thinning hair etc. and ordered the risk free trial for 7.95 shipping/processing. I gave address and cc # then I was bombarded by at least 6 other offers and I said NO sometimes having to yell. I am afraid that now that they have my CC # they will keep charging every 2 months. I tried to call the CS # given and it was not a viable # for this company. I... Read more

Was this review helpful? 15 4


  • Oct 05
  • Cosmetics and Toiletries
  • Poor Customer Service
  • 933

I called the # as I was intiquiged by the commercial. It asks u to give your information with NO option to speak to a customer service rep. We all know free trials offers can likely end in big buck scams. Tried SEVERAL ways to elicit a response to speak to a company rep with no luck. It is quite disconcerting & suspicious when u cannot speak to an agent. My unsolicited advice: Any savvy... Read more

Was this review helpful? 11 2

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